Ethics & Compliance Officer - Jacksonville Transportation Authority - Jacksonville, FL
(2024-04 - 2025-12)
- At Jacksonville Transportation Authority, I monitored federal and state regulatory changes affecting transit operations and translated complex requirements into clear guidance for business units, strengthening regulatory readiness across an 850-employee workforce.
- Directed governance of 33+ enterprise policies; modernized documentation and reduced update cycles by 40%, strengthening compliance infrastructure.
- Oversaw 150+ EthicsPoint cases annually, reducing resolution time by 35% through redesigned workflows, improved triage, and enhanced documentation standards.
- Conducted internal audits and risk assessments, identifying control gaps and implementing corrective actions that improved audit outcomes and reduced exposure.
- Delivered compliance, ethics, and quality training to new and existing staff, increasing policy adherence and reducing repeat violations.
- Provided guidance on regulatory issues, supported investigations, and ensured alignment with organizational compliance and ethics program objectives.
Compliance & Privacy Manager (Population Health) - University of Maryland Medical System
(2022-04 - 2023-10)
- Monitored and interpreted regulatory requirements impacting population health operations; issued compliance guidance and supported implementation across multiple sites.
- Reinstated and led monthly Compliance Committee meetings, improving cross-functional accountability and issue escalation.
- Developed a compliance risk management program that reduced incidents by double-digit percentages within the first year.
- Conducted targeted audits to validate documentation accuracy, privacy compliance, and operational quality.
- Delivered compliance and privacy training to clinical and administrative teams, strengthening organizational awareness and reducing risk exposure.
Regulatory Compliance Manager - Ventra Health - Jacksonville, FL
(2020-07 - 2021-09)
- Oversaw enterprise compliance operations, including helpline investigations, risk assessments, and compliance systems supporting 1,000+ employees.
- Managed 50-state commercial and consumer lending licensing, ensuring 100% adherence to regulatory requirements.
- Implemented a companywide reporting system for Code of Conduct violations, improving visibility, trend analysis, and incident tracking across 20+ departments.
- Conducted internal audits and documentation reviews, strengthening internal controls and reducing regulatory risk.
HIPAA Privacy & Security Consultant - Self-Employed - Washington, DC
(2019-09 - 2020-07)
- Provided regulatory oversight for 3–5 healthcare practices (50–300+ employees), ensuring compliance with HIPAA, documentation standards, and reimbursement requirements.
- Conducted privacy audits and risk assessments, identifying vulnerabilities and implementing corrective actions.
- Delivered annual HIPAA training to 100+ workforce members, reducing privacy incidents and improving audit readiness.
Billing Business Systems Analyst - Diligent Corporation - Washington, DC
(2019-05 - 2019-08)
- Improved billing accuracy and revenue capture by processing invoices and eligibility reports for 400+ accounts.
- Identified unpaid contracts and corrected Salesforce records, reducing outstanding receivables within 60 days.
- Maintained documentation across 400+ files, strengthening audit readiness and internal controls.
Manager, Resolution Support - United Educators - Bethesda, MD
(2018-05 - 2019-04)
- Supervised 15 staff members, improving productivity through workflow optimization and targeted coaching.
- Analyzed claims data across 500+ institutional clients, reducing financial loss risks.
- Partnered with Sales to improve customer experience, contributing to a 10% increase in satisfaction scores.
- Designed and administered a SharePoint site used by 100+ employees, improving document access and compliance documentation quality.
Healthcare Regulatory Compliance Auditor - Howard University - Washington, DC
(2014-10 - 2018-02)
- Conducted internal audits and monitoring activities to validate compliance with privacy, billing, and documentation standards.
- Redesigned HIPAA Privacy & Security training, improving comprehension, adherence, and audit performance.
- Directed Compliance Department activities, improving onboarding, policy management, and documentation quality for 200+ employees.
- Conducted privacy audits and risk assessments, identifying vulnerabilities and implementing corrective actions.
- Delivered annual HIPAA training to 100+ workforce members, reducing privacy incidents and improving audit readiness.
Revenue Cycle Liaison (Professional Services) - Holy Cross Health - Silver Spring, MD
(2014-03 - 2014-06)
- Improved charge capture, coding, and billing accuracy through data analysis and provider coaching.
- Supported system implementation projects impacting 100+ clinical staff, improving documentation quality and operational efficiency.
