Michaella Babbitt

Software Quality Assurance Tester with experience at the intersection of fintech analytics, hybrid platform testing and instrumentation.

Background in web development that enables meaningful technical collaboration spanning cross-platform quality assurance, systems analysis, user behavior, and product analytics. Drawn to roles where data integrity, product intuition and communication work together to produce high-quality outcomes.

Quality Assurance Engineer at FinLocker (2022-01 – 2026-04)

• Performed end to end, regression, smoke, sanity, and data fidelity testing across web, mobile (iOS & Android), third party integrations and backend architecture, covering structured test cases, edge cases and exploratory testing for every feature released.
• Independently identified, reproduced, and documented defects; escalated selectively based on severity or when log access or system architecture clarity was required.
• Identified and escalated critical security defects such as improper OTP token invalidation handling or data model discrepancies causing breakage in SMS receipt logging in database.
• Escalated critical data quality issues including missing web event properties and identity stitching failures between web and server-side events.
• Tested push notifications end to end across trigger conditions, cross-platform delivery, content accuracy, deep linking, and user-facing behavior.
• Managed tracking defects found from discovery to resolution.
• Regularly audited and expanded hybrid/cross-platform testing SOPs to avoid live product breakages.
• Frequently collaborated and communicated across multiple teams to eliminate pre-release friction and adjust stakeholder expectations.
• Tested output for internally developed AI tools for message understandability, user data specificity, and proper data output (all accurate) as pertaining to the project guidelines.
• Owned mobile product feature walkthrough presentations.
• Led end-to-end B2C authentication analysis across 30,000+ users, validating a 97% registration success rate, reframing a perceived 98% migration failure as a 0.49% edge case, and producing a data-backed OTP adoption recommendation.
• Authored company-wide Mixpanel naming convention proposal, 100+ event glossary, and Filter Glossary documenting cross-platform instrumentation gaps and odd filter logic.
• Built and maintained Mixpanel dashboards tracking core metrics and new features; led User Engagement Analytics meeting series to drive product discussion and development follow-up.
• Served as interim Product Manager while the role was being filled, maintaining part-time QA responsibilities simultaneously.
• Designed a 5-step property audit process for analysts and engineers to resolve instrumentation gaps before building reports.

Senior Custom Framer at Michaels (2016 – 2020)

• Designed and built 2d and 3d custom artwork framing to customer consensus and specification using archival and non-archival mounting techniques.
• Consistently surpassed sales goals (+14% YTD) year after year.
• Maintained frame shop SOPs around receiving freight, storage of framing supplies, glass storage, cutting, and disposal.
• Balanced a shifting workload of production, sales, replenishment, and customer service.

Sales Shift Lead - Shoes at Marshalls (2015 – 2016)

Part time 2016

• Led a million-dollar department to +0.4% YTD growth year over year.
• Trained department associates and department coordinators on changing corporate SOP’s for a high shrink department.
• Cross trained in all other departments including front end, home goods, men’s wear, kids & sportswear, freight receiving and bulk processing protocols, lay away, markdowns & inventory.

Research Assistant I at Washington University (2013 – 2015)

• Recruited test subjects by various means, coordinated scheduled use of testing facilities.
• Administered screening tasks, cognition tests, and administered study tests.
• Facilitated payment of test subjects.
• Processed outcome data; delivered weekly stand-up presentations on study progress to faculty and research teams.

AFA – Saint Louis Community College - Forest Park, Saint Louis (2014)

Front End Web Development – LaunchCode (2020-07)