Computer Technician at USCIS (U.S. Citizenship and Immigration Services) (2022-07 – Present)
- Lead complex installations of system software's that contain sensitive customer information.
- Tasked with daily privacy and data protection exercises to ensure our SLA's our met.
- Support continues upgrades on company applications.
- Provide customer support with the repair of technological equipment.
- Assist in complex troubleshooting exercises.
Operational Manager at First Residential Service (2021-01 – 2022-07)
- Spearheaded the analysis of security threats and breaches, ensuring data maintenance is met.
- Created comprehensive and complex security reports that are utilized by higher management on a weekly basis.
- Assigned oversight of security inspections on a regular basis ensuring data has not been breached.
- Tasked with governance of critical applications to the business.
- Aided in analytical projects where the main objective was to improve internal processes and controls that help add value to the business.
- Supported and aided in development and management of security policies and procedures to ensure they remain aligned with business objectives.
Security Officer at W Hotel, Downtown Miami, FL (2020-08 – Present)
- Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
- Complete reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.
- Provide excellent customer service.
KNR Security Supervisor at Wall Miami (2018-11 – 2020-08)
- Follow established security protocols.
- Utilize extreme mental alertness to ensure security protocols were met.
- Daily premise patrol shifts, to ensure security was never compromised.
Front-End Cashier/Stocker Supervisor at Whole Foods Market (2016-01 – 2018-11)
- Provided every customer immediate and undivided attention.
- Assisted in controlling customer flow and backed up lines.
- Followed all cash handling procedures.
- Maintained a high customer services with clients.
