Micheala Cordova

Compassionate and trauma‑informed Peer Support Recovery Specialist with two years of sustained sobriety and extensive lived experience navigating addiction, mental health challenges, and trauma. Skilled in building trust, offering hope, and supporting individuals through recovery, stabilization, and long‑term healing. Brings deep empathy, emotional intelligence, and firsthand understanding of relapse prevention, crisis navigation, and community‑based recovery pathways.

Committed to empowering others through authenticity, accountability, and evidence‑informed peer support practices.

Lived Experience & Recovery Qualifications

Peer Support Recovery Specialist (Lived Experience)

Dates: 20+ years lived experience; 2 years continuous sobriety

• Demonstrate long‑term resilience through sustained recovery from substance use, trauma, and mental health challenges.
• Developed strong emotional intelligence, self‑awareness, and crisis‑navigation skills through personal healing and recovery work.
• Gained firsthand insight into addiction cycles, relapse prevention, harm‑reduction strategies, and the barriers individuals face in accessing behavioral health services.
• Model healthy coping skills, emotional regulation, and accountability within recovery communities and peer networks.
• Support others informally through detox, early recovery, stabilization, and rebuilding routines, offering encouragement, resource guidance, and non‑judgmental listening.
• Practice trauma‑informed communication, boundary‑setting, and strengths‑based support grounded in lived experience.
• Maintained two years of continuous sobriety through structured routines, community support, and evidence‑based recovery practices.

Customer Service Specialist | Billing Specialist

Liberty Mutual/Safeco Insurance | January 2025 - Present

• Managed billing issues, payment processing, and online account troubleshooting for insureds and agents.
• Supported Right Track Mobile enrollment and troubleshooting.
• Updated mortgage clauses and processed documentation requests.
• Helped improve team adherence and lead generation metrics.

Customer Service Representative

DoorDash | August 2019 - December 2023

• Processed customer orders, resolving complaints promptly and maintaining high service standards.
• Collected feedback to improve customer satisfaction.

Accounts Payable Clerk

Northwest Transportation | April 2016 - June 2019

• Managed invoices, reconciled accounts, and processed payments.
• Maintained monthly expense reports and historical records.

Scheduling Coordinator

Front Range Stone | October 2006 - January 2016

• Scheduled countertop installations and handled inbound calls from customers and vendors.
• Assisted with light sales and trained new employees.

Bachelor of Science in Information Technology

Strayer University | February 2021 - 2024

Associate Degree in Business Management

University of Phoenix | August 2009 - May 2011