Supervisory Administrative Officer - Radiology Service (GS-341-12) - U.S. Department of Veterans Affairs - Salt Lake City, UT
(2023-06 - 2026-07)
- Maintained staffing levels and master schedules for approximately 70 FTEs to ensure continual coverage of service operations.
- Administered and track employee leave; reviewed requests for annual, sick, and other leave types; certified leave and ensured compliance with agency policy.
- Coordinated tour of duty changes, leave requests, and overtime scheduling in accordance with established guidelines.
- Resolved discrepancies in timekeeping, leave, pay, and overtime, collaborating with HR and Fiscal Services to address and reconcile issues.
- Lead new employee orientation sessions and oversee training shifts for Radiology administrative staff; tracked employee training progress.
- Provide trend analysis and reporting to leadership on leave usage and employee attendance metrics.
- Engaged with Employee Assistance Program (EAP) referrals and support staff in sensitive time and leave matters.
- Communicated with HR and management on personnel status, including transfers, part-time assignments, and job share arrangements.
- Prepared executive-level correspondence and briefings summarizing staffing and leave trends; recommend corrective actions to improve operational efficiency.
- Served as primary contact for Radiology Service time and leave inquiries, managing inbox group correspondence and issue resolution.
Acting Health System Specialist - Chief of Staff Office (GS-671-12) - U.S. Department of Veterans Affairs - Salt Lake City, UT
(2022-10 - 2022-12)
Provided administrative and analytical support to the Chief of Staff (COS) and Deputy Chief of Staff (DCOS) including data collection, briefing materials, and coordination of executive-level initiatives.
Program Specialist (Informatics) - Radiology Service (GS-301-11) - U.S. Department of Veterans Affairs - Salt Lake City, UT
(2022-03 - 2023-06)
- Coordinated daily operations of Radiology service schedules and call coverage to ensure smooth workflow and quality patient support.
- Managed user access and permissions within VA timekeeping and scheduling systems (including Vista Rad); supported onboarding and orientation.
- Tracked, analyzed, and resolved discrepancies in scheduling, time, and attendance; recommended solutions to improve efficiency.
- Prepared and communicated trend analysis on leave misuse, overtime, and attendance to management.
Supervisory Medical Admin Specialist - Radiology Service (GS-301-09) - U.S. Department of Veterans Affairs - Salt Lake City, UT
(2021-01 - 2022-03)
- Supervised scheduling and timekeeping for Advanced Medical Support Assistants and Digital Imaging staff, coordinating leave and staffing to provide continuous coverage for service operations.
- Certified leave requests and maintained tour of duty updates in accordance with VA guidelines.
- Investigated and resolved employee relations and attendance issues, including no-shows and unplanned absences.
- Organized employee training schedules and monitored completion of mandatory training and orientation requirements.
Supervisory Medical Support Assistant - Care in the Community Department (GS-0679-08) - U.S. Department of Veterans Affairs - Salt Lake City, UT
(2020-09 - 2021-01)
- Oversaw leave, schedule, and staff coverage for a team of 19 MSAs; managed administrative coordination of patient care, scheduling, and consult authorizations.
- Managed tour of duty changes and tracked attendance in scheduling systems.
