Michele Stern

Hands-on Lead Bartender successful at consistently delivering highest quality service. Fast and efficient worker goes extra mile to sell more and keep customers satisfied. Well-versed in specialty drink preparation, including specialty drinks.

Self-motivated Lead Bartender proficient in servicing high-volume establishments. Talented at handling money transactions, accurate pouring and overseeing purchase and inventory of supplies. Certified in Bartending and Mixology.

Motivated, service-oriented Bartender with over 3 years high-volume restaurant experience. Extensive wine, beer and cocktail knowledge. Creative with developing new mixology recipes.

Seasoned

Bartender with 3 years of service at high-end bar. Skillful in providing full food and cocktail service for large groups and sporting events. Dedicated to supporting operations during high-demand events and parties.

Friendly

Bartender with expertise concocting cocktail drinks and alcoholic beverages. Familiar with numerous drinking-making techniques. Offering 3 years of experience in providing patrons with superior service.

Lead Bartender at Wild Women's Saloon and Grill (2019-09 – 2022-08)

Lead Bartender at high-volume saloon and grill establishment responsible for bar operations, staff supervision, and customer service.

• Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
• Maintained bar inventory, ordered supplies and restocked items as necessary.
• Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
• Prepared mixed drinks according to standard recipes.
• Verified the age of customers purchasing alcoholic beverages.
• Maintained cleanliness of work area including wiping down surfaces and washing glassware.
• Performed cashier duties such as accepting payments from customers and making change accurately.
• Monitored guest consumption of alcohol to ensure that no one became overly intoxicated.
• Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
• Supervised other staff members in order to ensure tasks were completed correctly and efficiently.
• Resolved customer complaints promptly and professionally while adhering to company guidelines.
• Trained new bartenders on proper pouring techniques, responsible alcohol service policies and legal requirements regarding alcohol sales and service.
• Coordinated with kitchen staff to ensure timely delivery of food orders when requested by guests.
• Created an atmosphere conducive to socializing among patrons through conversation and enthusiasm.
• Trained new bartenders on drink preparation and upselling techniques.
• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
• Talked easily with patrons to build rapport and earn repeat business.
• Stocked bar with beer, wine, liquor and related supplies.
• Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
• Checked customer IDs per day to verify legal age of customers.
• Advertised, marketed and recommended drink options to guests.
• Increased average ticket amounts by upselling customers from shelf to premium brands.
• Met customer, business operations and server needs with minimal errors or delays.
• Monitored patron alcohol consumption to encourage safety.
• Restocked beer and liquor regularly and after special events.
• Kept track of bar tabs and transferred open tabs to dining area for wait staff.
• Recommended food and drinks to patrons based on preference, pairings and special promotions.
• Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
• Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
• Created signature beverages to increase revenue and patron loyalty.
• Reduced inventory losses and moved older products by creating new drink menu items.
• Offered seating and other special accommodations to customers according to preferences and dining area volume.
• Maintained list of ride services for inebriated customers to safely transport to destinations.
• Reinvented classic cocktails to complement new menu options.

Office Manager at Rim Country Senior Center (2017-05 – 2019-09)

Office Manager responsible for office operations, administrative support, staff supervision, and financial management.

• Developed and implemented office policies and procedures.
• Assisted with the preparation of budgets, forecasts and financial statements.
• Supervised staff members, organized schedules and delegated tasks.
• Coordinated meetings, conferences, travel arrangements and department activities.
• Maintained filing system for records, correspondence and other documents.
• Ordered supplies and equipment to maintain adequate inventory levels.
• Provided administrative support to management team including preparing reports and presentations.
• Created spreadsheets in Excel to track data such as vacation requests, sick days.
• Answered phone calls, responded to emails, routed mail and coordinated courier services.
• Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
• Processed payroll accurately ensuring all employees were paid on time.
• Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Organized company events including holiday parties, team building activities.
• Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
• Ensured compliance with applicable laws regarding employment practices.
• Reviewed contracts for accuracy prior to signing off on behalf of the company.
• Prepared agendas for board meetings along with taking minutes during sessions.
• Conducted research projects related to new product development or marketing initiatives.
• Provided training to new hires on office policies and procedures.
• Managed office inventory and placed new supply orders.
• Monitored payments due from clients and promptly contacted clients with past due payments.
• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
• Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
• Administered payroll and maintained proper documentation of employee personnel.
• Reviewed files and records to obtain information and respond to requests.
• Managed, scheduled and coordinated office functions and activities for employees.
• Handled scheduling and managed timely and effective allocation of resources and calendars.
• Used judgment and initiative in handling confidential matters and requests.
• Coded and entered daily invoices with in-house accounting software.
• Managed office budget to handle inventory, postage and vendor services.
• Implemented and maintained company protocols to facilitate smooth daily activities.
• Coordinated office activities and operations to secure efficiency and compliance with company policies.
• Elevated customer satisfaction ratings by promptly resolving client and case issues.
• Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
• Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
• Automated office operations for managing client correspondence, payment schedules and data communications.
• Interpreted and communicated work procedures and company policies to staff.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Delegated work to staff, setting priorities and goals.
• Reviewed completed work to verify consistency, quality and conformance.

Bartending school, criminal justice degree