Human Resources Assistant - Bluestreak LLC - Kendall, FL
(2025-08 - 2026-06)
- Coordinated employee onboarding procedures to streamline transitions for new hires.
- Supported recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks to ensure timely placements.
- Collaborated with management to improve HR processes and enhance employee engagement.
- Facilitated conflict resolution processes between employees and management to promote a positive work environment.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
Remote Underwriting Support Specialist - We Insure Group - Jacksonville, FL
(2022-04 - 2025-07)
- Reviewed insurance applications for accuracy and completeness, ensuring adherence to underwriting guidelines and minimizing processing delays.
- Clarified client information and gathered documentation, expediting application processing and enhancing client satisfaction.
- Processed policy renewals and endorsements efficiently.
- Utilized underwriting software to track submissions and provide timely status updates to clients, improving communication and transparency.
- Executed data entry tasks accurately to maintain organized records. Proficient in Microsoft, Excel, Teams, Etc.
Customer Service Representative - Allstate - Miami, FL
(2015-02 - 2022-03)
- Addressed customer inquiries and delivered accurate information about products and services.
- Resolved policy inquiries and processed claims, enhancing customer satisfaction.
- Managed customer accounts through CRM software, ensuring accurate support tracking.
- Participated in team meetings to identify and implement effective service delivery strategies.
