Michelle

Food and Beverage (F&B) Operations Manager with 12+ years of experience leading restaurant, cafe, store, and business operations in the United States and Vietnam. Expertise in daily operations, beverage preparation, recipe development and standardization, quality control, staff training, inventory management, front-of-house service, kitchen coordination, product development, and customer experience. Hands-on leader known for maintaining product consistency, improving workflow, building accountable teams, and supporting strong service execution in fast-paced environments.

Manager - FAST AS PHO - Littleton, Colorado

(2026-02 - 2026-06)

• Managed daily restaurant operations, coordinating front-of-house, beverage, and kitchen workflows to maintain efficient service and a consistent guest experience.
• Prepared and standardized beverage recipes; trained staff on recipe execution, portions, presentation, product consistency, quality control, and customer service.
• Supported inventory readiness, product development, and workflow improvements to strengthen daily operations and guest experience.

Store Manager - ARTEMIS TEA COFFEE - Littleton, Colorado

(2025-02 - 2026-01)

• Led daily cafe and store operations, including team coordination, inventory control, customer service, beverage quality, and product presentation.
• Developed and documented standardized beverage recipes; coached staff on taste, portions, consistency, presentation, and quality standards.
• Led hands-on product development and workflow improvements to strengthen operational consistency and customer experience.

Managing Director - SEAGULL COMPANY - Vietnam

(2016-01 - 2024-12)

• Directed business operations, sales, staffing, customer relationships, and cross-functional team coordination throughout an eight-year tenure.
• Led business development and operational initiatives to improve workflow, service delivery, and overall business performance.
• Supported product development, staff coaching, customer service standards, and day-to-day execution across business functions.

Market Research / Advertising Specialist - MARKET RESEARCH AND ADVERTISING COMPANY - Vietnam

(2016-01)

• Conducted market research and analyzed consumer trends to support product development, marketing strategy, and business planning.
• Translated research findings into recommendations for product positioning, customer targeting, and business growth.

Bachelor's Degree - Business and Marketing