Server/Restaurant Sr. Manager at P.F. Chang's (2023-03 – 2026-03)
Progressed from server to senior manager role, managing restaurant operations and team leadership.
- Began as a server; Greeting guests, taking accurate food & beverage orders, present specials and upsell according to company standards, create a positive dining experience, serving orders promptly.
- Moved to Management 1 yr later; oversaw daily operations of the restaurant, learned and implemented corporate standards on sales & operations goals daily, managed a team of over 15 front of house staff, hired and coordinated training for new staff members, performed pre-shifts and remained a presence on the floor to ensure guest satisfaction and to assist team members as needed, oversaw bar management duties like ordering and taking inventory of supplies needed. I built relationships with guests and created regulars.
Transaction Coordinator/Administrative Assistant at AV Home Experts (2020-09 – 2023-03)
Managed all aspects of pending real estate transactions and provided administrative support.
- Managed all aspects of pending real estate transactions, ensuring compliance with deadlines and facilitating seamless communication between team members and external parties such as lenders, title companies, and inspectors.
- Coordinated third-party services and acted as a central point of contact for all involved parties, effectively resolving issues and ensuring smooth transaction processes.
- Provided regular updates to clients on the status of their files through proactive communication via phone calls and personalized video updates, ensuring transparency and client satisfaction.
- Implemented and mastered new software programs to enhance operational efficiency and streamline transaction management processes. Efficiently handled multiple phone lines and promptly responded to emails, maintaining a high level of responsiveness to both internal and external inquiries.
- Offered technical and client support to team members, resolving issues effectively and efficiently to ensure uninterrupted workflow. Demonstrated self-direction and initiative in working with minimal supervision, while keeping supervisors informed of any potential challenges or issues requiring assistance.
