Social Security Administration (SSA) Verbatim Hearing Court Recorder (VHR) - Strategic Communications, Inc. - 2201 Coronation Boulevard, Charlotte, NC 28227
(2023-08)
Attend SSA disability hearings for the SSA, OHO, using specialized recording equipment and software. Maintain organized and secure records of recorded content, ensuring confidentiality and data security. Provide excellent customer service to clients, representatives, attorneys, judges, and other participants.
- If IT issues arise during set up, notify the appropriate contact at OHO immediately
- Open the hearing room and startup Government-furnished hearing recording equipment
- Complete a test recording to ensure the recording equipment is functioning correctly
- Initiate contact with the Administrative Law Judge (ALJ) via Skype at least 15 minutes prior to the start of first hearing
- Annotate the digital recording in English throughout the hearing to provide an index of events, making a digital annotation every time there is a change of speaker
- Operate recording software (DRAP) equipment and computer programs such as MS TEAMS, MS WORD, Adobe Acrobat, Outlook and Skype
- Perform basic activities on computer, including saving files
- Operate telephone and video equipment
- Properly annotate on the VHR Worksheet what exhibits were admitted into evidence at the hearing by the ALJ and document objections
- Refrain from visible or audible reaction to any actions or statement by claimants, representatives, Vocational Expert (VE), Medical Expert (ME) or the ALJ
- Submit close-out documents at the end of the day of scheduled hearings
- Demonstrate excellent listening skills and ability to capture and summarize spoken content in real-time
- Maintain strong command of grammar, punctuation, and language conventions
- Work effectively under pressure and meet tight deadlines
Transaction Specialist II (Data Entry) - JP Morgan Chase & Co, Manpower - 830 Tyvola Road, Charlotte, NC 28217
(2023-03 - 2024-01)
Supports Lockbox Services delivered to wholesale (corporate), public sector, state government, and Federal government clients. The Receivables Operations Division enables customers to outsource their accounts receivable functions by accepting traditional paper-based payments, digitizing supporting documents, and capturing key information on their behalf. The Data Key Entry Specialist is responsible for data entry and expected to maintain high levels of productivity and accuracy daily.
- Insert customer and account data by inputting text and numerical information from source documents
- Review data for deficiencies or errors
- Correct inaccuracies and validate output
- Keep information confidential
Customer Service Representative - Workforce Unlimited, Chime Solutions, Bank of America Deposits
(2022-12 - 2023-04)
The Financial Client Service Representative is responsible for answering and handling inbound/outbound calls. Accountable for answering all concerns and questions while providing excellent customer service. Responsible for providing professional, knowledgeable, helpful, courteous, and responsive customer service to ensure the member receives excellent customer-focused telephone service.
Hope Program Specialist/Remote - North Carolina Office of Recovery and Resiliency (NCORR) NCDPS - 200 Park Offices Drive, Durham, NC
(2021-08 - 2022-06)
The HOPE Program Specialists assists the HOPE Program Supervisors in managing program production. Performs direct file case management. Contacts applicants, requests needed documentation, performs applicant eligibility verification, calculates award amounts, produces award letters, contacts landlord and utility companies, and delivers program assistance to applicants.
- Contact applicants and provide status updates, request needed documentation, and perform general case management
- Utilize the NCORR System of Records Management, Salesforce, to advance files, record information, and record call logs
- Verify household income, application content for eligibility, calculate award values, create award records, and use Nintex/Docusign to execute program agreements with landlords and tenants
- Maintain effective working relationships with NCORR and others to complete work
- Possess considerable knowledge of and ability to use correct grammar, vocabulary, spelling, proofreading and office terminology
- Communicate courteously through verbal and written communication such as emails and memos
- Record, compile, summarize and analyze data
- Review and process information to determine conclusions, actions or compliance with applicable laws, rules or regulations
- Analyze work situations and interpret program content in making decisions
- Interact daily with a wide variety of stakeholders and Senior Management
- Exercise judgment, discretion and negotiation skills in problem situations
- Learn, interpret and explain policies, regulations and programs
- Independently respond to inquiries and coordinate a variety of resources
- Provide Hurricane Ida Disaster Call Center backup support
Income Maintenance Case Worker II - Cabarrus County Human Services - 1303 South Cannon Blvd, Kannapolis, NC
(2020-03 - 2020-11)
Perform intermediate paraprofessional work involving the determination or redetermination of the eligibility of applicants or recipients requesting Family and Children's Medicaid assistance through the Department of Social Services. Work is circumscribed by federal, state and county court decisions, laws, policies, regulations and procedures. Work is reviewed through case review, quality assurance, observation, and periodic conferences.
Work is performed under regular supervision from the Team Coordinator and Quality Assurance Reviewer.
- Gather and review household income, financial resources, and residency data and compute budget
- Review declaration forms and other application forms; verify information via telephone calls, correspondence, or electronic database
- Explain program requirements, options and advise or refer clients to other programs or services
- Inform clients of rights and obligations as prescribed by program policies
- Respond to inquiries from clients and citizens regarding benefits, application process, and program eligibility
- Provide information and assistance, compute and authorize amounts of assistance for programs
- Enter and retrieve data from appropriate state and county systems
- Document electronic case records
- Produce monthly production and training reports
- Participate in teams, task forces, committees, off-site applications and outreach activities
- Provide social workers with pertinent information gathered during applicant interviews and case maintenance
- Perform Intake duties to assist walk-in clients as needed
- Accurately perform routine mathematical computations to determine wages for eligibility
- Possess considerable knowledge of programs and areas of assignment
- Read, analyze, interpret and apply federal, state, and county program rules, regulations and procedures
- Understand and follow oral and written directions and establish detailed work procedures
- Prioritize work and perform mathematical reasoning and computations with speed and accuracy
- Prepare and maintain accurate records and reports
- Communicate effectively orally and in writing with persons of varied social, economic, cultural and educational backgrounds
