Michelle Bishop

A results-driven HOA Operations Manager, with over 22 years of experience, specializes in enhancing community property values through strategic financial oversight, diligent vendor management, and proactive board governance. Adept at reducing operational costs while increasing resident satisfaction through clear communication and strict compliance with association bylaws. Skilled in solving complicated issues and making proactive operational changes.

Agile and adaptable team leader with stellar leadership history, motivational approach, and upbeat nature. Skilled in training employees and leveraging organized approaches to manage daily planning, scheduling, and customer service requirements.

HOA Management / Human Resources / Accounts Receivable / Accounts Payable / Operations Manager / Project Management at North Coast Village Homeowners' Association (2004 – Present)

Overseeing community operations, enforcing governing documents, managing budgets, and facilitating communication between residents and the board.

• HOA Management: Key focus areas include vendor management, property inspections, violation enforcement, and improving community value.
• Human Resources: Talent acquisition (recruitment, interviewing, onboarding), employee relations (conflict resolution, engagement), payroll/benefits administration, policy implementation, and compliance with labor laws.
• Conducted job postings, interviewed candidates, and managed reference checks.
• Train and monitor employees.
• Manage payroll for 42 employees.
• Assist in hiring and onboarding.
• Accounts Receivable (AR): Managed the company's incoming cash flow by generating invoices, processing payments, reconciling accounts, and managing collections to minimize bad debt.
• Managed ageing reports, resolved billing disputes, and maintained accurate client records.
• Accounts Payable (AP): Managed the company's outgoing cash flow, ensuring timely and accurate vendor payments, invoice processing, and expense reconciliation.
• Three-way matching (PO, receiving, invoice), managed expense reports, maintained vendor relations, and ensured compliance with financial regulations.
• Operations Manager: Optimized day-to-day productivity, managed resources, and implemented strategic policies to drive profitability.
• Optimized workflows, enhanced supply chain efficiency, controlled budgets, managed team performance, and ensured compliance.
• Project Management: Coordinated teams, managed project timelines, and ensured seamless communication between stakeholders.

Property Management at Ranch & Sea Property Management (2000 – 2004)

Oversaw daily operations, tenant relations, and financial performance of residential properties.

• Marketing vacancies, rent collection, lease negotiations, maintenance coordination, and ensuring legal compliance.
• Budget management, achieved high occupancy rates, and improved tenant satisfaction.

Security Forces at United State Air Force (1996 – 2000)

The primary security and law enforcement branch of the Air Force, often called "Defenders". As the largest career field in the Air Force, provided base defense, combat intelligence, and law enforcement for Air Force in Minot, North Dakota and Ramstein AB Germany.

• Protected nuclear assets and personnel.

High School Diploma – Vista High School