Michelle Cook

Friendly and adaptable professional with experience in restaurant management, veterinary reception, professional pet sitting, and animal shelter volunteering. Skilled at leading teams, working with clients, staying organized, and providing compassionate care to animals. Comfortable in fast-paced environments, solving problems, and keeping things running smoothly.

Known for clear communication, flexibility, attention to detail, and a genuine passion for helping people and animals. Brings a well-rounded background in operations, customer service, and animal care, along with a reliable, hardworking attitude and a desire to keep learning.

Veterinary Receptionist at Seven Oaks Vet Clinic (2026-06 – Present)

• Greet clients and their pets warmly, creating a positive and welcoming experience from arrival to departure.
• Answer incoming phone calls, respond to client inquiries, and schedule appointments based on patient needs and clinic availability.
• Manage appointment check-ins and checkouts, including updating patient records and processing payments.
• Maintain accurate electronic medical records, including client information, patient histories, and appointment details.
• Coordinate communication between clients and veterinary medical staff regarding appointments, treatment plans, medications, and follow-up care.
• Assist with prescription refill requests and communicate medication instructions as directed by veterinary staff.
• Educate clients on routine wellness services, preventive care, and general clinic procedures.
• Handle sensitive conversations with empathy, professionalism, and discretion, including discussions involving sick or injured pets.
• Maintain an organized reception area and assist with administrative duties to support efficient clinic operations.
• Collaborate with veterinarians, veterinary technicians, and support staff to ensure seamless patient care.
• Uphold confidentiality and maintain accurate documentation in accordance with clinic policies.
• Provide compassionate support to clients navigating difficult decisions regarding their pets' health and well-being.

Professional Pet Sitter at Amber's Pampered Pets (2025-02 – Present)

• Provided attentive pet care by feeding, watering, and administering medications as directed by owners
• Promoted pet health and happiness by walking dogs and engaging in exercise and play activities
• Maintained clean litter boxes, cages, and pet habitats to ensure a sanitary environment
• Monitored pets for signs of illness or distress and promptly notified owners of any concerns
• Transported pets to vet appointments, grooming salons, or other locations upon request
• Enhanced home security by collecting mail, adjusting lights, and creating the appearance of occupancy
• Kept owners updated with regular messages, photos, or videos on their pets' well-being and activities
• Conducted consultations with owners to discuss pet care routines, emergency contacts, and specific instructions

General Manager at Penn Station Subs (2019-07 – 2025-02)

• Hired, trained, and supervised restaurant staff, including crew leaders and team members, to maintain operational excellence
• Ensured high-quality customer service by handling complaints and creating positive dining experiences
• Managed inventory levels, ordered supplies, and prevented shortages to support smooth restaurant operations
• Ensured compliance with health and safety regulations, maintaining a safe environment for staff and customers
• Oversaw day-to-day operations, scheduled shifts, and monitored cleanliness and equipment maintenance
• Fostered teamwork, resolved conflicts, and promoted a positive work environment to enhance staff retention
• Maintained food, presentation, and service quality to meet company standards
• Coordinated staff duties for smooth shift transitions and efficient operations
• Provided guidance and support to foster teamwork and a positive environment

Assistant Manager at Penn Station Subs (2016-05 – 2019-07)

• Assisted in training and supervising restaurant staff, including team members and crew leaders, to ensure efficient operations
• Ensured excellent customer service by addressing concerns and maintaining a positive dining experience
• Supported daily operations by scheduling shifts, managing inventory, and ensuring cleanliness
• Monitored food quality and service standards to consistently meet expectations
• Trained new employees and ensured staff were updated on company policies
• Assisted in resolving customer complaints and staff conflicts to maintain a positive environment
• Oversaw shifts and coordinated staff duties for smooth operations
• Provided guidance to foster a positive work environment and teamwork

Volunteer at Pet Refuge (2010-07 – 2019-07)

• Delivered daily care for shelter dogs, ensuring proper feeding, hydration, and medication administration as directed
• Maintained a safe and healthy environment by cleaning and sanitizing kennels, bedding, and common areas
• Monitored dogs for signs of illness, injury, or behavioral changes and promptly reported concerns to staff
• Promoted physical and mental well-being by walking dogs regularly and engaging them in enrichment activities
• Assisted with basic leash training and reinforced positive behaviors to improve adoptability
• Handled dogs of various sizes and temperaments safely, following shelter protocols for animal safety
• Supported successful dog introductions and socialization when appropriate

Professional Pet Sitter at Amber's Pampered Pets (2017-05 – 2018-09)

• Provided attentive pet care by feeding, watering, and administering medications as directed by owners
• Promoted pet health and happiness by walking dogs and engaging in exercise and play activities
• Maintained clean litter boxes, cages, and pet habitats to ensure a sanitary environment
• Monitored pets for signs of illness or distress and promptly notified owners of any concerns
• Transported pets to vet appointments, grooming salons, or other locations upon request
• Enhanced home security by collecting mail, adjusting lights, and creating the appearance of occupancy
• Kept owners updated with regular messages, photos, or videos on their pets' well-being and activities
• Conducted consultations with owners to discuss pet care routines, emergency contacts, and specific instructions

Veterinary Receptionist at River Valley Equine Services (2016-10 – 2017-05)

• Greeted clients warmly in person and over the phone to provide excellent customer service at the veterinary clinic
• Scheduled pet examinations, vaccinations, and surgeries efficiently to optimize appointment flow
• Responded to inquiries, provided service information, and relayed messages to staff to ensure clear communication
• Registered clients and pets, processed paperwork, handled payments, and issued invoices and receipts accurately
• Maintained accurate and confidential patient records, including vaccinations and diagnoses
• Remained calm in urgent situations, provided information to pet owners, and assisted veterinary staff as needed
• Kept the reception area clean and pet-friendly, promptly addressing accidents

Team Member at Penn Station Subs (2011-02 – 2016-05)

• Greeted customers warmly, took orders, and ensured a positive dining experience to drive customer satisfaction
• Prepared menu items according to recipes, including cooking and assembling, to maintain food quality
• Processed payments accurately using cash registers and credit card transactions to ensure financial accuracy
• Maintained cleanliness in dining areas, kitchen, and restrooms to uphold health and safety standards
• Assembled take-out orders accurately for customers or delivery to ensure order accuracy
• Collaborated with colleagues during busy periods to provide excellent service and support team goals
• Followed health, safety, and sanitation guidelines to ensure compliance with regulations
• Relayed customer requests and feedback to kitchen staff and management effectively to improve service

Certified Trainer at Hooters (2015-10 – 2016-04)

• Prepped ingredients by chopping, marinating, seasoning, and portioning to ensure efficient kitchen operations
• Prepared dishes according to recipes, ensuring proper cooking temperatures and attractive presentation
• Demonstrated menu knowledge, including ingredients, preparation methods, and portion sizes
• Followed food safety standards for handling, cooking, and storing food to prevent contamination
• Coordinated with kitchen staff to ensure timely preparation of orders, especially during peak times
• Maintained ingredient freshness and monitored dish quality to uphold high standards
• Cleaned kitchen equipment, utensils, and workstations for a tidy environment
• Collaborated with kitchen team members to efficiently handle tasks and orders

Line Cook at Hubbard Hill Retirement Community (2014-02 – 2014-10)

• Prepared meals from planned menus following standardized recipes and portion sizes, including soups, salads, main courses, desserts, and snacks
• Ensured well-balanced meals tailored to elderly residents' dietary requirements by understanding nutrition and dietary needs
• Accommodated special diets like low-sodium, diabetic, vegetarian, or pureed diets as prescribed by healthcare professionals
• Followed food safety guidelines for storage, handling, and cooking temperatures to prevent foodborne illnesses
• Ensured timely and organized meal delivery for residents, maintaining a pleasant dining experience with dining staff
• Maintained a clean, sanitized kitchen by washing dishes, utensils, and cooking equipment, adhering to health and safety regulations

High School Diploma – Mishawaka High Scool (2012-06)