Veterinary Receptionist at Seven Oaks Vet Clinic (2026-06 – Present)
- Greet clients and their pets warmly, creating a positive and welcoming experience from arrival to departure.
- Answer incoming phone calls, respond to client inquiries, and schedule appointments based on patient needs and clinic availability.
- Manage appointment check-ins and checkouts, including updating patient records and processing payments.
- Maintain accurate electronic medical records, including client information, patient histories, and appointment details.
- Coordinate communication between clients and veterinary medical staff regarding appointments, treatment plans, medications, and follow-up care.
- Assist with prescription refill requests and communicate medication instructions as directed by veterinary staff.
- Educate clients on routine wellness services, preventive care, and general clinic procedures.
- Handle sensitive conversations with empathy, professionalism, and discretion, including discussions involving sick or injured pets.
- Maintain an organized reception area and assist with administrative duties to support efficient clinic operations.
- Collaborate with veterinarians, veterinary technicians, and support staff to ensure seamless patient care.
- Uphold confidentiality and maintain accurate documentation in accordance with clinic policies.
- Provide compassionate support to clients navigating difficult decisions regarding their pets' health and well-being.
Professional Pet Sitter at Amber's Pampered Pets (2025-02 – Present)
- Provided attentive pet care by feeding, watering, and administering medications as directed by owners
- Promoted pet health and happiness by walking dogs and engaging in exercise and play activities
- Maintained clean litter boxes, cages, and pet habitats to ensure a sanitary environment
- Monitored pets for signs of illness or distress and promptly notified owners of any concerns
- Transported pets to vet appointments, grooming salons, or other locations upon request
- Enhanced home security by collecting mail, adjusting lights, and creating the appearance of occupancy
- Kept owners updated with regular messages, photos, or videos on their pets' well-being and activities
- Conducted consultations with owners to discuss pet care routines, emergency contacts, and specific instructions
General Manager at Penn Station Subs (2019-07 – 2025-02)
- Hired, trained, and supervised restaurant staff, including crew leaders and team members, to maintain operational excellence
- Ensured high-quality customer service by handling complaints and creating positive dining experiences
- Managed inventory levels, ordered supplies, and prevented shortages to support smooth restaurant operations
- Ensured compliance with health and safety regulations, maintaining a safe environment for staff and customers
- Oversaw day-to-day operations, scheduled shifts, and monitored cleanliness and equipment maintenance
- Fostered teamwork, resolved conflicts, and promoted a positive work environment to enhance staff retention
- Maintained food, presentation, and service quality to meet company standards
- Coordinated staff duties for smooth shift transitions and efficient operations
- Provided guidance and support to foster teamwork and a positive environment
Assistant Manager at Penn Station Subs (2016-05 – 2019-07)
- Assisted in training and supervising restaurant staff, including team members and crew leaders, to ensure efficient operations
- Ensured excellent customer service by addressing concerns and maintaining a positive dining experience
- Supported daily operations by scheduling shifts, managing inventory, and ensuring cleanliness
- Monitored food quality and service standards to consistently meet expectations
- Trained new employees and ensured staff were updated on company policies
- Assisted in resolving customer complaints and staff conflicts to maintain a positive environment
- Oversaw shifts and coordinated staff duties for smooth operations
- Provided guidance to foster a positive work environment and teamwork
Volunteer at Pet Refuge (2010-07 – 2019-07)
- Delivered daily care for shelter dogs, ensuring proper feeding, hydration, and medication administration as directed
- Maintained a safe and healthy environment by cleaning and sanitizing kennels, bedding, and common areas
- Monitored dogs for signs of illness, injury, or behavioral changes and promptly reported concerns to staff
- Promoted physical and mental well-being by walking dogs regularly and engaging them in enrichment activities
- Assisted with basic leash training and reinforced positive behaviors to improve adoptability
- Handled dogs of various sizes and temperaments safely, following shelter protocols for animal safety
- Supported successful dog introductions and socialization when appropriate
Professional Pet Sitter at Amber's Pampered Pets (2017-05 – 2018-09)
- Provided attentive pet care by feeding, watering, and administering medications as directed by owners
- Promoted pet health and happiness by walking dogs and engaging in exercise and play activities
- Maintained clean litter boxes, cages, and pet habitats to ensure a sanitary environment
- Monitored pets for signs of illness or distress and promptly notified owners of any concerns
- Transported pets to vet appointments, grooming salons, or other locations upon request
- Enhanced home security by collecting mail, adjusting lights, and creating the appearance of occupancy
- Kept owners updated with regular messages, photos, or videos on their pets' well-being and activities
- Conducted consultations with owners to discuss pet care routines, emergency contacts, and specific instructions
Veterinary Receptionist at River Valley Equine Services (2016-10 – 2017-05)
- Greeted clients warmly in person and over the phone to provide excellent customer service at the veterinary clinic
- Scheduled pet examinations, vaccinations, and surgeries efficiently to optimize appointment flow
- Responded to inquiries, provided service information, and relayed messages to staff to ensure clear communication
- Registered clients and pets, processed paperwork, handled payments, and issued invoices and receipts accurately
- Maintained accurate and confidential patient records, including vaccinations and diagnoses
- Remained calm in urgent situations, provided information to pet owners, and assisted veterinary staff as needed
- Kept the reception area clean and pet-friendly, promptly addressing accidents
Team Member at Penn Station Subs (2011-02 – 2016-05)
- Greeted customers warmly, took orders, and ensured a positive dining experience to drive customer satisfaction
- Prepared menu items according to recipes, including cooking and assembling, to maintain food quality
- Processed payments accurately using cash registers and credit card transactions to ensure financial accuracy
- Maintained cleanliness in dining areas, kitchen, and restrooms to uphold health and safety standards
- Assembled take-out orders accurately for customers or delivery to ensure order accuracy
- Collaborated with colleagues during busy periods to provide excellent service and support team goals
- Followed health, safety, and sanitation guidelines to ensure compliance with regulations
- Relayed customer requests and feedback to kitchen staff and management effectively to improve service
Certified Trainer at Hooters (2015-10 – 2016-04)
- Prepped ingredients by chopping, marinating, seasoning, and portioning to ensure efficient kitchen operations
- Prepared dishes according to recipes, ensuring proper cooking temperatures and attractive presentation
- Demonstrated menu knowledge, including ingredients, preparation methods, and portion sizes
- Followed food safety standards for handling, cooking, and storing food to prevent contamination
- Coordinated with kitchen staff to ensure timely preparation of orders, especially during peak times
- Maintained ingredient freshness and monitored dish quality to uphold high standards
- Cleaned kitchen equipment, utensils, and workstations for a tidy environment
- Collaborated with kitchen team members to efficiently handle tasks and orders
Line Cook at Hubbard Hill Retirement Community (2014-02 – 2014-10)
- Prepared meals from planned menus following standardized recipes and portion sizes, including soups, salads, main courses, desserts, and snacks
- Ensured well-balanced meals tailored to elderly residents' dietary requirements by understanding nutrition and dietary needs
- Accommodated special diets like low-sodium, diabetic, vegetarian, or pureed diets as prescribed by healthcare professionals
- Followed food safety guidelines for storage, handling, and cooking temperatures to prevent foodborne illnesses
- Ensured timely and organized meal delivery for residents, maintaining a pleasant dining experience with dining staff
- Maintained a clean, sanitized kitchen by washing dishes, utensils, and cooking equipment, adhering to health and safety regulations
