HR Operations Consultant at Culture Revision (DBA Small Business Management Solutions) (2011-01 – Present)
Embedded HR generalist for 20+ businesses across retail, real estate, nonprofit, and professional services — engagements up to 8 years.
- Led full-cycle recruiting and onboarding across client organizations: job requisitions, sourcing, screening, offer letters, new hire orientation, and I-9/recordkeeping compliance.
- Administered benefits, coordinated payroll, and managed leave of absence processes in compliance with OR/WA law — including Paid Leave Oregon and ADA accommodations.
- Built and maintained HR policies, employee handbooks, and SOPs tailored to each organization's stage; translated compliance requirements into plain-language documents employees could actually use.
- Served as go-to employee relations partner — handled conflict resolution, internal investigations, performance improvement, and sensitive terminations with care and compliance.
- Educated leaders on documentation practices for disciplinary action, performance improvement, and unemployment claims; designed review processes that increased transparency and communication frequency.
- Maintained audit-ready employee records, HRIS data, and EEO documentation across multi-state (OR/WA) client portfolios.
- Stayed current on OR/WA employment law through regular BOLI consultation and independent research; translated regulatory changes into accessible policy language for clients and their teams.
- Facilitated values elicitation work with leadership teams to define organizational values and use them as a practical guide for culture building, change alignment, and decision-making.
- Developed a proprietary leadership model and coached leaders through modeling, direct feedback, and training — including how to effectively develop and hold boundaries with their own teams.
- Co-facilitated Dare to Lead trainings and led leader book clubs (Dare to Lead, Powerful Phrases for Dealing with Workplace Conflict, Inclusion on Purpose) as structured group learning environments tied to organizational practice.
- Coached leaders to be more effective communicators and listeners; coached employees to bring issues forward constructively and understand the reasoning behind company policies.
- Mediated disciplinary conversations and workplace disputes, ensuring all parties were heard and issues reached clear resolution.
- Created employee preference forms to quickly surface how team members learn, receive feedback, and define support — enabling managers to lead each person more effectively from day one.
- Partnered with owners and leaders to evaluate resource allocation and identify the most effective channels and approaches for internal communication.
- Developed a facilitator-led DEI program for clients to integrate into weekly team meetings.
Director of HR & Operations at Portland Store Fixtures (2013-01 – 2015-01)
New and used specialty retail store fixturing supplier; served as sole HR and operations lead through multi-location expansion across OR and WA, supporting 20+ staff.
- Directed company-wide operations in alignment with the owner's growth vision, facilitating expansion of services and refining operations while driving average annual revenue growth of 10%.
- Managed full financial operations including budget forecasting, financial monitoring, accounts payable, payroll administration, and monthly reporting with day-to-day bookkeeping.
- Collaborated with owners and COO to develop new revenue streams; implemented a dynamic inventory management and POS system to support expansion to a second out-of-state location.
- Performed all HR responsibilities — recruiting, onboarding, benefits, payroll coordination, compliance, and performance support — for a staff of 20+, maintaining audit-ready records and successfully limiting turnover.
- Managed purchasing and oversight of new and used inventory within established budgets, balancing internal operational needs with external market demands.
- Partnered with COO to identify and address internal and external issues affecting the company; monitored KPIs to maintain organizational health.
Board Member & Inaugural HR Director at The Living School
Built all HR infrastructure for launch year; bridged board strategy with day-to-day HR operations.
District Manager at The Paper Zone
Oversaw HR and operations across multiple retail locations; developed and coached managers.
