Michelle Hebert

Hello, I'm Michelle Hebert. Please consider my experience in your search for the newest asset to your company. Native to SWLA, I understand the cultural differences that exist within the community. I embrace the diversity and fun of working with professionals who are from different backgrounds. Leading my team to offer the highest level of service with purpose and passion for excellence on every level is the ultimate goal.

Guest Service Representative - Hebert's Specialty Meats - Lake Charles, LA

(2025-10)

• Greeted new clientele with enthusiasm and passion for Cajun culture and cuisine, enhancing customer experience
• Coordinated catering orders to meet and exceed expectations, ensuring timely and accurate delivery
• Educated and trained new staff to provide outstanding service, improving team performance and customer satisfaction

Sales and Marketing Representative - Style Encore - Lake Charles, LA

(2025-01 - 2025-10)

• Built rapport with customers to achieve a positive impact and increase sales, contributing to revenue growth
• Merchandised for results and product sales, optimizing store layout to boost product visibility
• Offered local businesses our services through marketing, expanding client base and increasing brand awareness

Sales Consultant - Frances Fitz-Gerald Jewelry-Lake Charles - Lake Charles, LA

(2021-10 - 2022-12)

• Led team to highest sales in five years, driving revenue growth and team performance
• Provided expert product knowledge to customers, addressing inquiries and recommending appropriate solutions based on their needs
• Created persuasive sales presentations and proposals that effectively communicated value propositions and closed deals, increasing conversion rates

Medical Receptionist - Modern Medicine LLC - Lake Charles, LA

(2020-08 - 2021-06)

• Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls
• Maintained accurate electronic medical records (EMR) by updating patient demographics and medical history
• Responded promptly to patient inquiries regarding appointment availability, clinic hours, and general inquiries about services provided

Store Manager - JoS. A Bank - Lake Charles, LA

(2013-09 - 2019-11)

• Received 2015 Regional Award of Excellence for outstanding store performance
• Earned 2018 National Award of Excellence by exceeding sales and service goals
• Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision, ensuring operational efficiency
• Developed and maintained strong relationships with key customers, addressing their needs and ensuring high levels of satisfaction, resulting in repeat business

Bachelor of Science - International Studies & French - Louisiana State University and Agricultural & Mechanical College (1997-08 - 2001-01)

International Business - L'UDEL Sophia Antipolis (1997-07 - 1997-08)

International Business - Saints-Anne Universite (1996-07 - 1996-08)