Michelle Hilario

Dedicated and versatile business administration professional with experience in restaurant management, customer service, employee training, sales, and retail operations. Proven ability to lead teams, train employees, provide excellent customer service, and maintain efficient day-to-day operations. Adaptable, dependable, and committed to achieving high standards of service and professionalism.

Manager at Sheswuan Inn Chinese Restaurant

• Managed daily restaurant operations to ensure efficient and smooth service.
• Supervised and supported restaurant staff in their daily responsibilities.
• Maintained high standards of customer service and guest satisfaction.
• Addressed customer concerns professionally and effectively.
• Helped ensure cleanliness, organization, and compliance with restaurant standards.
• Supported inventory and supply management as needed.
• Provided leadership and guidance to employees to promote teamwork and productivity.

Server / Certified Trainer at Olive Garden

• Provided friendly, professional, and attentive service to guests.
• Handled customer concerns and requests with professionalism.
• Worked effectively in a fast-paced, team-oriented environment.
• Served as a Certified Trainer, helping train and guide new employees.
• Demonstrated proper service procedures, company standards, and workplace expectations to new team members.
• Supported coworkers and contributed to a positive team environment.

Accessories Specialist at Dillard's

• Provided knowledgeable and personalized customer service.
• Assisted with sales and worked toward departmental goals.
• Built positive relationships with customers through professional communication.
• Maintained knowledge of products, promotions, and current merchandise.
• Handled customer inquiries and assisted with purchases and transactions.

Bachelor of Science in Business Administration – Baliuag University