Michelle Hill

Place and manage orders for industrial chemicals through phone and email Communicate with customers to confirm order details, timelines, and requirements Send invoices and handle basic order-related documentation

Customer Service Representative - Quaker City Chemicals - Philadelphia, PA

(2025-10)

• Place and manage orders for industrial chemicals through phone and email
• Communicate with customers to confirm order details, timelines, and requirements
• Send invoices and handle basic order-related documentation
• Coordinate closely with sales representatives to support customer accounts and resolve issues
• Provide general customer support, answering questions and ensuring smooth order processing

Training Specialist / Coach (Ground Operations) - SPAR - Philadelphia, PA

(2021-01 - 2025-07)

Conducted onboarding sessions for new hires and provided retraining sessions for existing employees with 15-60 attendees. Led daily team exercises to enhance collaboration and productivity. Organized refresher courses in compliance with legal requirements and company policies. Identified production targets to improve delivery times.

• Microsoft Teams
• Lift 75lbs
• Prepping Drivers
• Warehouse Maintenance
• Sorting Packages

Customer Service Representative (remote) - Tiff Treats - Austin, TX

(2020-03 - 2021-06)

• Lightning Salesforce
• Slack
• 150 - 200 calls
• Emails

Client Success Representative (Inside Sales) - Opcity Realty - 6800 Burleson Rd Building 312, Suite 125, Austin, TX 78744

(2018-03 - 2019-12)

• Building accurate rapport
• Handling 225+ interactions per day to optimize company operations
• Memorizing all company services
• Collecting and entering data in customer services software
• Top Company Assignment Rate September 2019 & July 2019

Front Desk Representative - 24 Hour Fitness - Austin, TX

(2015-04 - 2019-12)

• Greeting guest
• Cashier
• Gym Maintenance
• Scheduling
• Directing calls
• Sales
• Membership Adjustments
• Billing
• Handling company inquiries
• Security

High school diploma or GED