Michelle Lyon

Oversee outbound operations, supporting ~10,000 daily orders, 10 containers, and 40–50 large freight moves while maintaining accuracy, safety, and SLA performance. Use staffing data, volume forecasts, and productivity metrics to keep overtime under 8% while diagnosing and resolving operational issues caused by understaffing. Interpret package-check and productivity data to detect risks and drive corrective actions, maintaining error rates under 0.30‰ and implementing almost universal package-check coverage.

Packing Team Leader / Operations Lead at Logistics & Distribution Facility (2024-11 – Present)

• Oversee outbound operations, supporting ~10,000 daily orders, 10 containers, and 40–50 large freight moves while maintaining accuracy, safety, and SLA performance.
• Use staffing data, volume forecasts, and productivity metrics to keep overtime under 8% while diagnosing and resolving operational issues caused by understaffing.
• Interpret package-check and productivity data to detect risks and drive corrective actions, maintaining error rates under 0.30‰ and implementing almost universal package-check coverage.
• Leverage R to convert raw picking logs into structured datasets, enabling automation initiatives and inventory relocations that improved efficiency and accuracy.
• Convert raw shipping logs into structured datasets with R to support decision-making.
• Determined outbound channel capacity by analyzing full-volume trailer pick times, loading constraints, and trailer availability.
• Used these insights to initiate conversations with customers about shipping capacity and rate structures, aligning operational realities with contractual expectations.
• Automate repetitive tasks in R (date parsing, data cleaning, metric calculation) to reduce manual work and improve reporting consistency.
• Deliver safety presentations and training sessions to warehouse associates, reinforcing compliance, hazard awareness, and proper workflow behaviors.

Human Resources Office Assistant at Stephen C. O'Connell Center (2022-06 – 2024-05)

• Cooperated in processing hiring paperwork for 100+ employees during peak recruitment seasons
• Facilitated orientation sessions for over 30 new hires, providing information on policies
• Ensured FERPA-compliant handling of confidential data, maintaining confidentiality, privacy, and integrity
• Managed promotions, hiring, & terminations processes, overseeing staffing documents & updates
• Engaged with 15-20 crew members during weekly check-ins, provided resources, & communicated work requirements.

Master of Science in Data Analytics – McDaniel College (2025 – 2027)

Bachelor of Arts in Economics – University of Florida (2024)