Michelle Martinez

Experienced operations and customer service leader with 8+ years of progressive experience in scheduling, team leadership, customer relations, cash handling, email communication, equipment troubleshooting, and daily business operations. Promoted from associate-level positions into management through strong performance and increasing responsibility. Brings strong administrative, organizational, communication, and problem-solving skills to office, administrative, scheduling, customer service, and operations positions.

Cashier | Assistant Store Manager at Family Dollar (2018-01 – 2020-12)

Started as a cashier and earned a promotion to Store Assistant in less than six months based on performance, reliability, and ability to take on additional responsibility.

• Created employee schedules and coordinated staffing coverage according to business needs.
• Reviewed employee time-off requests and made approval or denial decisions based on staffing requirements.
• Managed day-to-day store operations, including cash handling, merchandise, inventory, customer service, and overall store readiness.
• Managed money and daily transactions while maintaining accountability and addressing discrepancies or operational issues.
• Handled customer questions and concerns and worked to resolve problems professionally.
• Supported and directed employees, helped train team members, and ensured daily procedures were followed.
• Took responsibility for the overall operation of the store while serving as a Store Assistant.

Manager / Leadership at Walmart (2020-01 – Present)

Progressed from an associate supporting online customer orders into management, taking on increasing responsibility for team leadership, customer experience, and daily operations.

• Create work schedules weeks in advance, preparing staffing plans before schedules become available to associates and adjusting coverage based on business needs.
• Manage daily lunch and break schedules to maintain appropriate staffing and smooth operations.
• Handle a high volume of emails and digital communications, responding to questions, following up on issues, and communicating information to associates and leadership.
• Monitor customer reviews and feedback, communicate with customers by email when appropriate, and work toward timely resolution of concerns.
• Manage cash and money-related processes, including transactions, accountability, and resolving issues that arise during daily operations.
• Provide customer service every day while addressing concerns and helping maintain a positive customer experience.
• Troubleshoot checkout machines, registers, and computer-related issues and coordinate solutions when equipment or technology problems occur.
• Create and share ideas online to improve team processes, communication, customer experience, and overall team performance.
• Lead, coach, and support associates while maintaining procedures, operational standards, and effective daily workflow.