Michelle McIntyre

Community Engagement & Stakeholder Relations Professional with experience building trusted relationships, communicating complex information, coordinating projects, and helping individuals navigate regulated systems.

Background spanning insurance, healthcare, business ownership, community engagement, and program coordination. Skilled at collaborating with diverse stakeholders, researching complex issues, organizing projects, and translating detailed information into clear, accessible guidance. Strong interest in public policy, advocacy, food security, and strengthening Oklahoma communities through collaborative problem-solving.

Licensed Insurance Specialist - Experian

(2025-07)

• Assist customers in understanding complex insurance products and coverage options.
• Resolve challenging customer concerns through active listening and problem solving.
• Educate consumers about policies, eligibility, and available solutions.
• Maintain compliance with insurance regulations while providing exceptional customer service.
• Build trust through clear communication and accurate guidance.

Owner/Manager - Timber Lake Bluff

(2022-07)

• Managed day-to-day business operations.
• Developed community relationships and partnerships.
• Coordinated projects from planning through implementation.
• Managed budgets, scheduling, and customer communications.
• Solved operational challenges while maintaining high customer satisfaction.

Retention - AAA Club Alliance

(2023-09 - 2024-07)

• Built strong customer relationships by resolving complex concerns and identifying solutions that met individual needs.
• Educated customers on products, services, and available options through clear, compassionate communication.
• Managed a high volume of client interactions while maintaining quality, compliance, and customer satisfaction.
• Collaborated with cross-functional teams to resolve issues and improve the customer experience.
• Maintained detailed customer records using Salesforce CRM.

Retail Store Manager - Prime Communications

(2019-07 - 2022-03)

• Led and coached a team while fostering a collaborative, customer-focused work environment.
• Built lasting relationships with customers, community members, and business partners.
• Coordinated daily operations, staff scheduling, training, and performance management.
• Educated customers on products and services, helping them make informed decisions.
• Managed operational goals, budgets, and inventory while maintaining high customer satisfaction.

Owner/Operator - Blooming Expressions

(2016-05)

• Founded and operated a small business serving individuals, families, and community events.
• Managed client relationships, scheduling, budgeting, and daily operations.

Activity Director - PROTECTION VALLEY MANOR

(2018-01 - 2019-07)

• Planned and coordinated activities that improved resident engagement and well-being.
• Organized events and collaborated with families, volunteers, and community organizations.
• Managed schedules, budgets, and program logistics.
• Built meaningful relationships with residents while addressing individual needs.
• Communicated effectively with staff and outside partners.

High School Diploma - 21st Century Learning Academy

CNA/CMA - Pratt Community College

Phlebotomy Technician - Barton Community College

Floral Design - Floral Design Institute

Certified Beekeeper - Michigan State University

Great Plains Master Beekeeping (IP) - University of Nebraska

Herbalism Program (In Progress) - Chestnut School of Herbalism