Customer Care Specialist at Chico's FAS, Inc. (2010-01 – Present)
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved customer complaints with empathy and active listening to find satisfactory resolutions for both customers and the company alike, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Accessed tier 2 level payment processing systems to research and resolve payment and refund issues.
Marketing Consultant and Virtual Assistant at AtlREVA (2006-11 – 2010-11)
- Marketing Listings: Building listing kits, MLS, photography, creating flyers, creating ads, media.
- Closing Coordinator: Requesting & communicating information to all parties contract to closing.
- Database Management: Entering & Maintaining contact information for direct mail marketing.
Marketing Director at Towne & Country Homes (2005-01 – 2006-11)
- Created and approved marketing materials for new home subdivisions, coordinate various media.
- Market Research: Researched & analyzed area subdivisions to create product suggestions reports.
- Warranty request processing, coordinate field personnel appointments, customer follow-up.
- Subdivision Setup: Coordinating & furnishing sales office/model. Create & maintain Subd websites.
Pre-closing Legal Secretary at Suarez and Serrano, P.C. (2003-01 – 2005-01)
- Title Analysis, Research, Clearance & Binders submitted in deadline based environment.
- Obtained all documents to close a file while maintaining high level of communication to all parties.
- Input all information and lender instructions into Landtech software to create closing documents
