Michelle Moore

To work with a growing company and utilize my skills to assist in the growth of the company and my career.

Quality Control Technician/Utility - Canteen Gainesville - Gainesville, FL

(2024-03)

• Services a particular route or location during the absence of the regular route or warehouse employee.
• Receive product as it is delivered, scan product using hand scanner efficiently and accurately.
• Palletize product according to weight and product type if needed.
• Breakdown and separate pallets when they are too high or of mixed product type if needed.
• Selects items from warehouse and loads truck; prepares order forms for food and pastry products.
• Drives truck to deliver such items as soft drinks, bakery products, specialty foods, snack items and sundries to customer's place of business.
• Places stock on shelves or racks in vending machines. Collects stale, rejected or unsold merchandise.
• Records transactions on appropriate card and/or electronic device and updates pricing of selected vending machines.
• Verify product invoice(s) to ensure accuracy of delivery, sign off that product has been verified or notate any discrepancies on bill(s) and cover sheet prior to receiving.
• Performs routine maintenance on and sanitation of machines.
• Maintain clean and safe work environment; performs job safely.
• Performs other duties as assigned.

Loader/Unloader - United Parcel Service UPS - Gainesville, FL

(2023-09 - 2024-03)

• Loaded and unloaded packages from UPS delivery trucks in a timely and efficient manner.
• Scanned each package to verify its contents to ensure proper tracking.
• Sorted packages into designated sections based on delivery routes or destinations.
• Identified and resolved any discrepancies, such as damaged or missing packages.
• Communicated effectively with team members and supervisors to ensure smooth operations and customer satisfaction.
• Followed all established safety protocols to prevent workplace injuries.
• Maintained a clean and organized work area.

Employee Benefits Account Service Representative - Lassiter Ware Insurance - Ocala, FL

(2022-04 - 2023-09)

• Assured that service issues, claims, billing, and eligibility are resolved in a timely manner for the client or the carrier.
• Assisted Producers, AE's and ASR's in performing their duties and providing training and guidance as required.
• Documented and processed incoming e-mails.
• Developed and maintained a positive rapport with the client and carriers.
• Maintained current and accurate information in the agency management system (AMS360).
• Received client, employee and carrier phone calls.
• Requested renewals from carriers.
• Reviewed policies and collateral material for accuracy, as directed.
• Set up new client files.

Customer Sales and Service Agent - Calculated Hire - Remote

(2022-02 - 2022-04)

• Provide a high-level of customer-focused sales in a high volume, fast paced call center environment for customers in Michigan, Wisconsin, Indiana, Tennessee, North Carolina, Georgia, Florida, Iowa, and Minnesota.
• Educate customers on insurance products and services recognizing cross-sales opportunities within the context of the customer interaction.
• Accept payments, applications and rewrites/reinstates policies and memberships.
• Promote insurance, membership and other company products and services to new and current members.

Employee Benefits Account Manager - Hub International; formally Scarborough Insurance - Gainesville, FL

(2015-03 - 2020-12)

• Assisted in selling, direct selling, marketing, and customer service in coordination with the Producer and other Agency personnel.
• Understood the client's business and assisted in developing Employee Benefit programs that supports the client's goals and objectives.
• Identified opportunities for adding other lines of coverage or services. Makes sale.
• Assured that service issues, claims, billing, and eligibility are resolved in a timely manner for the client or the carrier.
• Coordinated and ensured a smooth implementation process for new account groups.
• Assured initial contract / SPD review is done within 30 days of receipt, and corrections made if required.
• Assured completion and accuracy of benefit plan design comparisons.
• Collected from clients all required forms, data, or schedules necessary for proper regulatory compliance to electronically file.
• Followed up on delinquent premium notices per Late Pay Follow-up Procedure.
• Assisted in tracking commission payments.
• Updated on-going activity in Agency Management System - Benefit Point.
• Maintained client files according to Agency standards.
• Assisted clients with compliance issues as necessary.
• Scanned or copied necessary documents to send to carriers.
• Assured HIPAA compliance.
• Participated in agency audits.
• Participated in special projects and teams.
• Followed agency policies and procedures with respect to all essential duties and responsibilities of the job.
• Worked from home for 1 year during the pandemic.

Commercial Lines Processor II - Nationwide Insurance Company - Gainesville, FL

(2012-02 - 2015-02)

• Corresponded with insured or agent to obtain information or inform them of account status or changes.
• Modified, update, and process existing policies to reflect any change in beneficiary, amount of coverage, or type of insurance.
• Reviewed, verified and entered data, such as age, name, address, and principal sum and value of property on insurance applications and policies.
• Scanned or copied necessary documents to send to carriers.
• Examined letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes.
• Notified insurance agent and accounting department of policy cancellation.
• Organized and work with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled.
• Processed and record new insurance policies.
• Composed business correspondence for supervisors, managers and professionals.
• Transcribed data to worksheets and enter data into computer for use in preparing documents and adjusting accounts.

Senior Excess & Surplus Lines Underwriter - Tower Hill Insurance Group, Inc - Gainesville, FL

(2002-11 - 2011-12)

• Examined E&S applications, inspection reports, insurance maps, and credit reports to determine risk and appropriate rate.
• Accepted or rejected E&S applications based on underwriting guidelines.
• Entered data into computer following format displayed on screen and documented information and decisions.
• Evaluated agency performance data, identified performance trends, recommended corrective action and coordinated efforts with other departments to improve agent performance.
• Corresponded with field reps and other insurance or inspection companies to obtain information, answered inquiries, or explained company underwriting policies.
• Communicated daily with agents via telephone to assist in risk placement and rating, to obtain information and answered agent inquiries.
• Reviewed and audited invoices from inspection companies.
• Coordinated the use of inspection companies for the Lloyd's program and conducted periodic audits of applications to identify outstanding requests for inspections.
• Supervised the junior underwriters.
• Trained all new hires.

Call Center Customer Service Representative - Tower Hill Insurance Group, Inc - Gainesville, FL

(1999-09 - 2002-11)

• Serviced inbound/outbound call inquiries
• Documented a summary of each contact made with customers
• First-call resolution
• Maintained knowledge and review of department applications and reference documents
• Worked extended hours to meet demands of the Call Center as needed
• Prepared faxes, receipts and other correspondences as requested by the customers
• Conformed to proper business etiquette and company guidelines with a positive attitude
• Collected from clients all required forms, data, or schedules necessary for proper regulatory compliance to electronically file.

Associate of Arts - Criminal Justice - Santa Fe College (2016)