Customer Service Manager - Kroger - Houston, TX
(2024-03)
- Resolved customer inquiries and issues to improve overall service quality.
- Trained staff on customer service best practices and company policies, resulting in better performance.
- Developed schedules ensuring adequate coverage during peak hours to meet demand.
- Assisted in inventory management, maintaining stock levels aligned with customer needs.
- Guided staff in resolving complex customer issues and implementing effective solutions.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
Owner and Operator - Jolie Petite Designs LLC. - Houston, TX
(2019-09)
- Managed daily operations, optimizing workflows and ensuring high-quality output.
- Developed targeted marketing strategies that increased revenue growth and improved brand visibility.
- Created custom marketing items using sublimation and heat transfer vinyl techniques, enhancing product appeal.
- Oversaw inventory management by tracking stock levels and ordering supplies.
Accounts Payable Manager - Houston International Insurance Group (HIIG) - Houston, TX
(2019-03 - 2019-09)
- Managed end-to-end accounting operations for high-importance accounts payable function.
- Executed monthly closing of accounts payable subledger, ensuring accuracy in month-end reconciliation.
- Maintained vendor relations while efficiently processing accounts payable disbursements to enhance payment cycles.
- Oversaw treasury management functions, streamlining ACH wire and treasury payment processing for timely fund availability.
- Estimated expected future cash outflows daily to ensure liquidity.
- Handled 1099 and tax-related matters to maintain compliance.
Accounts Payable Manager - Cardtronics USA - Houston, TX
(2017-07 - 2019-02)
- Managed end-to-end accounting operations for accounts payable function
- Closed AP Subledger monthly, reconciling month-end information to ensure financial accuracy
- Completed accurate general ledger reconciliations on schedule to support financial reporting
- Managed vendor relations and executed AP disbursements to maintain positive supplier relationships
- Estimated expected future cash outflows daily
- Estimated daily cash outflows for 1099 and tax-related matters
- Administration of Concur Employee Expense program
Accounts Payable Supervisor - Prince Minerals - Houston, TX
(2016-05 - 2017-07)
- Designed and implemented enhanced accounts payable policies and procedures to streamline operations and mitigate risks.
- Processed and managed inventory and non-inventory payables using check, wire, and corporate cards to ensure accurate financial recording.
- Reviewed corporate-card entries, receipts, and account distribution; followed up with cardholders to resolve discrepancies and maintain compliance.
- Ensured PO, Receiving documents, and invoice match.
- Ensured invoice has been authorized for processing.
- Assisted in the month-end close process
- Prepared 1099-MISC forms for vendor payments to ensure compliance with tax regulations.
- Prepared schedules for outside GL Accountants.
North America Shale Accounts Payable Supervisor - BHP Billiton - Houston, TX
(2013-02 - 2016-01)
- Reviewed performance indicators to identify operating discipline related issues, and initiated coaching to close the gap and/or collaborates with Analysis & Improvement (A&I) to initiate further analysis
- Oversaw the execution and implementation of projects related to accounts payable
- Provided feedback to managers and A&I on functional capability gaps identified through coaching
- Developed strategy for reducing invoice rejections, resulting in significant process improvements
- Monitored team quality performance by regular QA/QC for 9 direct reports
- Promoted functional and cross functional integration
- Validated incidents raised by users, reviewed process and data related incidents
- Assisted internal and external auditors in quarterly and annual audits
Accounts Payable/Accounts Receivable Supervisor - Welltec - Houston, Texas
(2012-09 - 2013-01)
- Led accounts receivable and accounts payable departments to ensure compliance and accuracy
- Managed all account reconciliations.
- Delivered comprehensive reports to upper management to support decision-making
- Evaluated current workflows and rolled out process improvements
- Processed and provided timely, accurate and compliant payroll calculation
Accounts Payable Supervisor - Cameron - Houston, TX
(2011-03 - 2012-09)
- Supervised staff of 20+, reviewed work for accuracy, and provided coaching to enhance team capabilities
- Consolidated roll forwards and accounting schedules
- Collaborated with the various Corporate Shared Services teams to roll out policies and procedures and ensure compliance
- Complied with and supported Audit requests and SOX requirements
- Managed transition from Oracle to SAP
- Reported directly to accounts manager, completed various assigned duties.
- Documented productivity, and looked for areas of improvement
Accounts Payable Manager - Grant Prideco - Houston, TX
(2003-06 - 2008-07)
- Held overall responsibility for global accounts payable ledger, ensuring accurate financial reporting and compliance
- Led global accounts payable personnel, fostering a collaborative environment to enhance team performance
- Developed and directed global accounts payable policies and processes, streamlining operations and standardizing practices
- Managed all global payable transactions.
- Processed all domestic and international wire transfers accurately.
- Recorded intercompany financial transactions in accounting system.
- Reconciled intercompany balances
Accounts Payable Supervisor - US Oncology - The Woodlands, Texas
(2003-06 - 2008-07)
- Supervised 17 Accounts Payable personnel
- Managed American Express Global Expense Report Solution
- Managed global purchasing program, implemented scanning software, and maintained security rights.
- Reviewed & upheld travel & entertainment policies
- Handled travel and expense reporting, auditing, and compliance with policies.
- Built and maintained accounts payable stats database to streamline department operations.
- Responded to all IRS correspondences regarding 1099 B-notices.
- Mentored, guided & cross trained all staff members
Accounts Receivable Manager - Noble Drilling - Houston, TX
(1999-01 - 2003-01)
- Responsible for all of the invoicing for the Gulf Coast Marine Division, which included a fleet of 10 offshore rigs
- Communicated regularly with customers to ensure timely payment and resolve any issues
- Recorded charges based on daily IADC reports and upheld contract terms in relation to invoicing
- Generated Daily Sales Outstanding reports on a monthly and quarterly basis
- Facilitated month-end close procedures, ensuring accuracy and compliance with financial reporting
- Maintained and posted Recurring Journal Entries
- Prepared various consolidated roll forwards and schedules
- Managed the Fixed Assets module.
- Complied with and supported audit requests and SOX requirements
