Michelle R. Hiett

Data and operations analyst with experience supporting enterprise reporting modernization, compliance analytics, workflow automation, and multi-system data integration across government and operational environments. Skilled in Salesforce, SQL, Tableau, Snowflake, Google Apps Script, and data governance processes. Experienced translating complex business requirements into scalable reporting workflows, operational dashboards, and standardized data structures.

Government Services Analyst - City of St. Louis – Office of Violence Prevention

(2025-11)

• Standardized and normalized multi-source operational reporting across 80+ active contracts, improving compliance visibility and reporting accuracy
• Developed KPI dashboards, reporting schemas, and analytics workflows utilizing Tableau, Salesforce, SQL, Google Sheets, and Apps Script
• Built and launched a centralized partner reporting portal supporting invoice submissions, data reporting, compliance workflows, organizational transparency and operational guidance.
• Designed executive-facing dashboards and operational reporting tools supporting leadership decision-making and ARPA expenditure tracking
• Supported ETL-style workflows involving data extraction, staging, normalization, validation, and reporting automation processes.
• Integrated disparate operational datasets into standardized reporting structures supporting audit readiness and operational transparency
• Collaborated with leadership, compliance staff, program managers, and external stakeholders to define reporting standards and improve data integrity
• Provided onboarding, technical assistance, and training support for reporting systems and operational workflows across multiple partner organizations
• Developed Salesforce staging structures and reporting processes supporting operational governance and system scalability
• Identified process improvement opportunities through workflow analysis, reporting optimization, and operational data review
• Queried and analyzed operational datasets within Snowflake environments to support reporting, dashboard development, compliance monitoring, and executive analytics initiatives

Cryptologic Technician / Intelligence Analyst - United States Navy

(2008 - 2016)

• Supervised operational teams in high-tempo, data-driven environments requiring accuracy, accountability, and rapid decision-making
• Produced operational intelligence reporting and analytical products supporting leadership and mission objectives
• Managed reporting accuracy, operational documentation, and compliance standards within classified operational environments
• Conducted technical analysis and monitoring activities utilizing analytical problem-solving and systems-based methodologies
• Trained junior personnel on operational systems, reporting procedures, and compliance requirements
• Maintained accountability and operational readiness for mission-critical systems and technical equipment

Administrative Executive - Gateway Closet Factory

(2020 - 2022)

• Coordinated operational scheduling, customer communication, reporting activities, and workflow support functions
• Managed Salesforce administration functions including data maintenance, record management, reporting support, and workflow organization
• Led operational data migration efforts, including data cleanup, standardization, validation, and import processes
• Maintained CRM data integrity through ongoing auditing, normalization, and process improvements
• Reconciled banking transactions, financial records, and operational reporting utilizing QuickBooks and internal tracking systems
• Assisted with invoice tracking, payment reconciliation, and financial documentation management
• Supported sales and operational teams through reporting assistance, data updates, and CRM troubleshooting
• Identified workflow improvement opportunities and implemented organizational processes to improve operational consistency and visibility

Technical Support Representative - AT&T

(2017 - 2018)

• Resolved technical service issues through troubleshooting, systems analysis, and customer support
• Guided customers through technical processes and service resolutions in a high-volume operational environment
• Utilized analytical problem-solving and communication skills to improve customer experience and issue resolution outcomes