Michelle Shook

Dedicated Legal Secretary skilled in managing legal documentation and facilitating communication between clients and attorneys. Known for strong organizational skills and attention to detail, contributing to improved efficiency in case preparation and filing processes.

Legal Secretary - O'Connor * Telezinski - Riverside, CA

(2022-05 - 2026-06)

• Managed legal documentation, ensuring accuracy and compliance with regulatory requirements
• Assisted in drafting legal correspondence, improving communication clarity with clients
• Prepared court filings and maintained case files, enhancing organizational efficiency
• Monitored deadlines and calendar events, ensuring timely completion of critical tasks
• Conducted research on legal precedents, supporting case preparation efforts
• Trained new staff on office procedures, fostering a collaborative work environment
• Implemented filing system improvements, streamlining document retrieval processes
• Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics
• Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries
• Arranged for delivery of legal correspondence to clients, witnesses, and court officials
• Organized files for court proceedings
• Organized and maintained an efficient electronic filing system for easy access to critical documents and data
• Received and placed telephone calls to clients and prospective clients
• Provided exceptional customer service when greeting clients and answering phone calls, fostering a welcoming environment
• Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy
• Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions
• Screened telephone calls and forwarded to appropriate departments

Financial Counselor - South Georgia Medical Center - Valdosta, GA

(2014-11 - 2021-01)

• Educated patients on financial assistance programs and insurance options
• Facilitated financial assessments to determine eligibility for various healthcare funding sources
• Developed and implemented strategies to improve patient financial literacy and access to resources
• Collaborated with clinical staff to address patient concerns regarding billing and payment processes
• Worked directly with clients to provide financial counseling and education using individualized counseling model and personal finance course
• Managed caseload effectively, ensuring timely follow-up appointments and communication with clients
• Assisted clients in reducing debt through customized repayment strategies and budget adjustments
• Implemented crisis intervention strategies when necessary, connecting clients with appropriate emergency resources during times of severe financial hardship

Legal Secretary - Law Offices of Serembe, Bakke & Seaman - San Bernardino, CA

(2000-09 - 2005-12)

• Prepared legal correspondence and wrote professional letters for legal assistants and attorneys
• Filed documents with courts on behalf of attorney
• Transcribed legal documents and phone conversations
• Reduced errors in legal documents by implementing thorough proofreading processes
• Scheduled all appointments, appearances and briefings
• Supported attorneys during trials by efficiently coordinating exhibits, witness interviews, and other essential tasks
• Diligently edited legal correspondence for grammar and spelling
• Trained new staff members on office procedures and best practices, promoting a cohesive team dynamic within the firm
• Improved client satisfaction by providing timely and accurate legal document preparation
• Ensured compliance with court rules by staying up-to-date on changing regulations related to filings and other requirements
• Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents
• Coordinated scheduling for attorneys, optimizing time management and client consultations
• Developed and maintained filing and retrieval systems
• Coordinated meetings, conferences, and travel arrangements for attorneys, ensuring seamless scheduling across the firm
• Supported case preparation by drafting pleadings, motions, and other legal documents under attorney supervision

Lien Hearing Representative - Forensic Psychiatric Services - San Bernardino, CA

(1995-03 - 2000-09)

Workers' Compensation Lien Collection Lien Hearing Representative for Lien Conferences and Lien Trials at Workers' Compensation Appeals Boards throughout Southern California

• Coordinated scheduling of client meetings and court dates, improving firm's ability to meet clients' needs promptly
• Assisted with preparation of trial materials and documents
• Produced and filed various legal documents and electronically preserved updated case record system

High School Diploma - New Mexico State University (2006-04)