Michelle T Cora

Forward-thinking and proactive Work From Home Agent with strong focus on delivering exceptional customer service and achieving high levels of client satisfaction. Adept at navigating remote work environments, leveraging articulate communication skills to effectively address customer concerns and provide solutions. Known for assertive approach to problem-solving and commitment to exceeding performance targets.

Consistently recognized for ability to stand out and make significant impact in team settings.

Certified Clinical Medical Assistant Externship - Family Physicians of Greeley - Johnstown, CO

(2025-05 - 2025-06)

• Utilized EMR system to document patient data accurately in a timely manner.
• Exhibited knowledge of HIPAA regulations when handling confidential health information.
• Ensured all safety standards were met within the clinical setting at all times.
• Provided support to physicians during examinations, treatments, and procedures in an efficient manner.
• Executed administrative tasks such as filing documents or answering phones promptly when needed.

Customer Support Specialist - Charlotte Russe - Tulsa, Oklahoma

(2009-09 - 2009-11)

• Compiled detailed reports on all customer interactions using CRM software tools such as Salesforce and Zendesk.
• Collaborated closely with other departments on issue resolution within established service level agreements.
• Operated cash register and accurately processed payments, returns, and exchanges.
• Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
• Demonstrated excellent customer service skills while interacting with customers in a friendly manner.

Money Center Associate - Wal mart - Tulsa, OK

(2007-11 - 2008-06)

• Operated various office equipment such as copiers, fax machines, scanners, computers.
• Cashed checks, bill pay, money gram transfers and receiving.
• Assisted customers with fitting rooms.
• Worked with coworkers to complete tasks.
• Provided excellent customer service through active listening techniques to identify customer needs.

Cashier - Twisted Joes Inc - Muskogee, OK

(2004-01 - 2004-04)

• Posted customer payments by recording cash, check and credit card payments into accounting software.
• Processed cash, check, and credit cards for customer purchases.
• Delivered customer service by greeting customers and answering any store inquiries.
• Processed payments, returns, and exchanges.
• Arranged and restocked displays and merchandise racks to maintain store appearance.

Diploma - Clinical Medical Assisting - Stepful (2024-12)

Bachelor of Science (B.S.) - Studies in Law - Liberty University