Michelle Underwood

Nationally Certified Pharmacy Technician (PTCB) with 20+ years of progressive pharmacy experience specializing in emergency department medication reconciliation, inpatient pharmacy operations, medication safety, clinical education, and interdisciplinary care coordination. Proven leader recognized for training physicians, pharmacists, resident physicians, interns, pharmacy technicians, nurses, and clinical staff on medication reconciliation best practices and regulatory compliance. Experienced in obtaining comprehensive medication histories, identifying medication discrepancies, improving patient safety, and collaborating across the healthcare continuum.

Trusted subject matter expert with extensive hospital and retail pharmacy experience who consistently delivers accurate clinical documentation while supporting quality improvement initiatives.

Lead Medication Reconciliation Technician - Ohio Health

(2020-10)

Reconciliation Trainer responsible for educating physicians, resident physicians, interns, pharmacists, pharmacy technicians, nurses, and interdisciplinary staff on medication reconciliation policies, procedures, documentation standards, and patient safety initiatives.

• Develop and facilitate onboarding programs, competency assessments, and educational resources for newly hired clinicians and pharmacy staff.
• Perform comprehensive medication reconciliation for emergency department patients by obtaining complete medication histories through patient interviews and verification with caregivers, physician offices, outpatient pharmacies, rehabilitation facilities, nursing homes, methadone clinics, Veterans Affairs (VA) facilities, and long-term care providers.
• Verify prescription medications, over-the-counter medications, supplements, strengths, dosages, routes, and frequencies to ensure complete and accurate medication histories.
• Identify medication discrepancies, duplicate therapies, allergies, omissions, and potential drug interactions to improve patient safety and reduce medication-related errors.
• Collaborate daily with physicians, pharmacists, nurses, case management, and interdisciplinary healthcare teams to support continuity of care and informed clinical decision-making.
• Maintain detailed and compliant documentation within the electronic medical record while ensuring HIPAA compliance and regulatory standards.
• Support remote medication reconciliation responsibilities while maintaining productivity, documentation accuracy, and communication with interdisciplinary teams.
• Mentor newly hired pharmacy technicians and provide ongoing coaching to strengthen department performance.
• Participate in medication safety initiatives, workflow improvements, and quality assurance projects that improve operational efficiency and patient outcomes.

Lead Pharmacy Technician - Kroger Pharmacy

(2001-03 - 2020-10)

• Supervised daily pharmacy operations while supporting pharmacists and leading pharmacy technician workflow.
• Managed prescription processing to ensure timely, accurate medication dispensing in a high-volume retail pharmacy.
• Oversaw inventory management, vendor ordering, medication replenishment, and inventory audits.
• Trained and mentored newly hired pharmacy technicians on pharmacy procedures, customer service, workflow efficiency, and regulatory compliance.
• Assisted patients with prescription questions, insurance concerns, over-the-counter medication recommendations, and pharmacy services.
• Audited prescription documentation to ensure compliance with state and federal pharmacy regulations.
• Coached and developed pharmacy technicians through performance feedback and ongoing training.

Human Resource Management - Franklin University