Michelle Walters
Clerical and Customer Service - H&R Block
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About
Willing to relocate: Anywhere. Authorized to work in the US for any employer.
Experience
Human Services Specialist - KS Dept for Children and Families - Kansas City, KS
(2023-11 - 2025-05)
- Process applications for LIEAP energy program, verified and approved or denied
Human Services Specialist/Remote - State of Kansas
(2022-11 - 2025-05)
- Process and verify information for Clients seeking assistance with Utility bills, data entry, inbound and outbound calls
Clerical and Customer Service - H&R Block
(2019-01 - 2022-11)
skills, a position for potential growth.
Call Center - H&R Block
(2019-01 - 2020-05)
- Answering inbound calls, data entry, applying troubleshooting techniques, assisting Customers
Call Center - Triwest Healthcare Alliance
(2017-06 - 2018-02)
- contacting Veterans gathering availability for scheduling purposes, educating the Veteran on the benefits of the program, data entry
Various clerical and customer service duties - Stivers Agency
(2016-07 - 2017-04)
- data entry etc
Mutual Funds Rep - Kelly Services
(2016-02 - 2016-07)
- Phone Center, duties are to assist Clients in maintaining and updating their accounts, extensive phone work and data entry
Data Entry Operator - Manpower
(2014-02 - 2014-09)
- Duties were to electronically file taxes for the State of Oklahoma
Customer Service Rep - City of Kansas City, MO
(2008-07 - 2013-10)
- Duties were to assist with all City services, including setting court dates and violation information, data entry and extensive phone work
Court Clerk II - 16th Circuit Court
(2005-04 - 2007-09)
- Enter judgements, court info, data entry and filing
Case Manager/ Unit Secretary/Patient Registration Clerk - State of Mo
(1993-10 - 2004)
- Assisted with submitting applications for government benefits, maintained caseload, assisted with job readiness and job search
- Worked on unit, assisting Social Workers and Doctors, filing medical records, entering orders, composing letters, completed admissions and discharges, also assisted in Pharmacy, distributing meds with medical terminology
