Michelle Watson

Drive 21st century changes that embrace quality metrics, increase margins and streamline processes. Leverage experience to build successful teams & business relationships that enhance successful personal and business growth.

Transportation Planner - 8th Avenue Food & Provisions

(2022-06 - 2026-05)

• Operations: Adhering to budgets and contracted carriers, planning all aspects of shipping & routing finished products, raw goods, supplies, domestic and international.
• Teams: Collaborate with multiple internal teams, brokers, freight forwarders, drivers & third-party vendors to ensure 98% on time order fulfillment.
• Metrics: Track and provide daily updates for SE, NE and NW DC/ 3PLs.Track performance and provide QBR.
• Trouble Shoot: Anticipate problems and proactively plan. Quickly resolve service failures while balancing budget, customer requirements, and driver safety regulations. Negotiate contracts, rates, fuel and modes.
• Special Projects: Create, Roll-Out and Train new TMS, Imported Pasta Cost Reduction, QA Release Timelines

Operations Manager - FW Logistics

(2018-07 - 2022-05)

• Operations: Oversee daily 3PL, ISO Food Grade & HazMat site, including equipment, managing inventory, OSHA stats, EPA regulations and temperature requirements. Plan, Book & Manage Carriers for daily shipments-IML, IMO, FTL, IATA, FIFO, LOT Requirements, RMA Management, AIB Inspections, Last Mile.
• Compliance: Ensuring all documents, labels, customer specific criteria are met – internationally and domestic. Perform cycle counts, inventory checks, 2-tiered shipping methodology, audits, inspections, log checks etc.
• Team Building: Motivate, coach, train, hire and terminate staff. Develop and maintain strong relationships with brokers, dispatchers, drivers etc.
• Budgets & Metrics: Work within a set budget, identify areas of improvement, monitor EBITDA. Identify, create and monitor KPIs.
• Special Projects: Create and Roll-Out Placard Compliance Corner, Uptrain OSHA updates, Create and Train Tyguard.

Sabbatical – car accident

(2017-04 - 2018-06)

Instructional Design Project Manager - Macy’s

(2007-07 - 2017-04)

• Operations: Train new-hired and tenured staff and create training material. Establish and develop an ID team across multiple states, train-the-trainers, disciplinary coaching, Customer Service SME, continuous improvement and development initiatives.
• Staff Management: Onboard, train, manage call center CS, CG, COL and Internet staff (including payroll, PTO and attendance point system), administer quarterly performance reviews.
• Project Management: Identify skill gaps, partner with SME and stakeholders, create project proposals, GANTT charts, complete lifecycle.
• Metrics: Identify, create and maintain KPIs.
• Lead QA reviews, assess and mentor staff and leadership.
• Special Projects: Interactive Soft-Skill Training, 99% Success Trainer Certifications

BA - Washington University St. Louis (2002)