Michelle Zambrana

Guest-focused hospitality professional with 21 years of experience across Miami's top fine dining and high-volume restaurants — server, bartender, head trainer, and head greeter. Known for building genuine guest relationships, using consultative selling to drive check averages, and training new staff to a high standard even during the busiest shifts. Looking to bring that same energy, polish, and reliability to a new restaurant team.

Server, Bartender / Head Trainer at J. Alexander's (2020-09 – 2026-06)

• Served as head trainer for new servers and bartenders, and helped develop a side-work program adopted teamwide.
• Consistently earned positive guest feedback in a high-volume, fast-paced dining room.
• Used suggestive selling techniques to guide guests toward specials and higher check averages.

Server, Trainer at Novikov (2018-06 – 2020-09)

• Built lasting relationships with a loyal, high-value clientele in a high-volume, Asian-inspired fine dining concept.
• Specialized in selling premium imported fish, using classic Japanese and Chinese flavor profiles to guide recommendations.
• Served VIP parties of up to 20 guests, coordinating closely with kitchen and management.

Server at Le Sirenuse at The Four Seasons (2017-05 – 2018-06)

• Maintained a polished, professional, and graceful demeanor under high-pressure, luxury service standards.
• Coordinated across departments to elevate the guest experience at every touchpoint.
• Used consultative selling to guide guests toward house specialties.

Bartender, Server, Trainer at Lokal (2014-04 – 2017-05)

• Recognized as top server in a high-volume, farm-to-table concept.
• Educated guests on craft beer selections, building a reputation as a go-to resource on Miami's craft beer scene.

Bartender, Corporate Trainer at Bricktop's (2013-04 – 2014-04)

• Collaborated on developing service standards as part of the opening team.
• Consistently delivered specialty cocktails while maintaining strict time standards during peak volume.
• Assisted managers with inventory and staff scheduling.

Head Greeter, Trainer at Hillstone (2011-10 – 2013-04)

• Demonstrated genuine hospitality while greeting guests and building rapport from the first point of contact.
• Trained new employees in both technical skill and service etiquette.
• Managed reservations and guest waitlists for a $12M+ operation.

Hostess, Server, Shift Lead at Shibui Japanese Restaurant (2005-08 – 2014-08)

• Progressed from hostess to server to shift lead, taking on opening/closing responsibilities a few days a week.
• Built a strong foundation in guest service, multi-tasking, and team coordination during high-volume shifts.
• Provided continuity and mentorship to newer staff as one of the restaurant's longest-tenured team members.