Michellechang@rocketmail.com

Operations and Payroll professional with 10+ years of experience leading restaurant and hospitality teams, managing payroll support, employee scheduling, labor tracking, and daily business operations. Experienced in ADP, Toast, HotSchedules, QuickBooks, and Microsoft Office. Recognized for improving operational efficiency, maintaining payroll accuracy, and leading high-performing teams while delivering exceptional customer service.

Front of House Lead - Tokyo Cowboy

(2023-01)

• Led daily front-of-house operations for a team of 20+ employees, coordinating scheduling, payroll preparation, and customer service.
• Assisted with payroll preparation by verifying hours worked and resolving timekeeping discrepancies.
• Prepared daily financial reports while monitoring labor costs, sales trends, and operational performance.

Food and Beverage Manager - Marriott

(2022-01 - 2023-12)

• Directed food and beverage operations generating high guest satisfaction while overseeing scheduling, payroll support, and labor management.
• Assisted with weekly payroll processing by verifying employee hours, resolving timekeeping discrepancies, auditing attendance records, and ensuring accurate payroll submission through ADP and Toast.
• Oversaw daily financial operations, including cash handling, reporting, and reconciliation procedures to ensure accuracy and compliance.

Bar Manager - Sushi Zushi

(2018-01 - 2022-12)

• Managed daily bar operations, overseeing staff performance, service standards, and efficient workflow in a fast-paced hospitality environment.
• Developed employee schedules, adjusted staffing levels based on business needs, and managed labor costs to maintain efficient operations.
• Supported payroll accuracy by reviewing employee time records, verifying hours worked, and resolving timekeeping and attendance discrepancies.

E-Commerce Specialist - J.Crew

(2015-01 - 2018-12)

• Oversaw daily e-commerce operations, ensuring product accuracy, website functionality, and a seamless online customer experience.
• Utilized e-commerce platforms and internal systems to maintain accurate records, track updates, and support operational efficiency.
• Collaborated with cross-functional teams to resolve order issues, improve processes, and enhance customer satisfaction.

High School Diploma - Judson High School