Customer support professional with 5+ years of experience providing high-volume email, live chat, and phone support in the energy industry. Strong background in billing, payments, account management, and upselling, with proven ability to communicate clearly and maintain customer satisfaction in remote environments.
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Customer support professional with 5+ years of experience providing high-volume email, live chat, and phone support in the energy industry. Strong background in billing, payments, account management, and upselling, with proven ability to communicate clearly and maintain customer satisfaction in remote environments.
Email / Chat Specialist at NRG Energy Inc. (2023-02 – Present)
Resolve high-volume customer inquiries via email and live chat related to billing, payments, and service changes for commercial and residential locations using natural gas and electric services
Email / Chat Specialist at Riverway / XOOM Energy (2022-02 – 2023-02)
Delivered real-time email and chat support for customer billing and payment issues for commercial and residential locations using natural gas and electric services
Customer Service Representative at Riverway / XOOM Energy (2019-10 – 2022-02)
Handled inbound calls related to billing, payments, and account inquiries for commercial and residential locations using natural gas and electric services
Assistant Manager / Lead at Cefco (2018-07 – 2019-10)
Managed daily store operations, reports, deposits, and inventory
High School Diploma – Snook Secondary
