Mickayla Lall

Professional medical receptionist with experience in healthcare settings, skilled in patient intake, scheduling, insurance verification, and EHR management. Strong understanding of medical office procedures, HIPAA compliance, and maintaining accurate patient records. Known for providing compassionate and organized front desk support to enhance patient care and clinic efficiency.

Medical Receptionist at CamKids Pediatrics (2024-11 – 2025-12)

• Scheduled appointments for well-child visits, sick visits, immunizations, and follow-ups.
• Verified insurance and demographic details during patient check-in and check-out to ensure accurate records.
• Coordinated with medical staff to streamline patient flow and enhance service delivery.
• Assisted parents with inquiries and appointment logistics, ensuring smooth communication and support.
• Maintained a clean, organized, and child friendly front desk environment.

Medical Receptionist at Pediatric Of Central Florida (2025-04 – 2025-09)

• Managed phone calls to schedule appointments and confirm visits, improving clinic organization.
• Greeted patients and checked in for appointments to ensure smooth visit initiation.
• Verified insurance eligibility and accurately collected co-pays to maintain financial accuracy.
• Handled medical billing inquiries and resolved payment issues promptly to enhance patient satisfaction.

Front Desk Lead / Supervisor at Brooklyn Family Medical (2022-07 – 2025-04)

• Led receptionist team through training and performance feedback to enhance service quality.
• Managed phone communications and scheduled appointments to streamline next-day patient flow.
• Monitored patient check-in and check-out processes for accuracy and operational efficiency.
• Addressed medical billing inquiries to ensure prompt resolution of patient concerns.
• Processed specialist care referrals based on requests from physicians or patients.
• Coordinated patient transportation logistics to guarantee timely arrival for appointments.
• Maintained office supplies inventory and ordered necessary materials to support operations.

Medical Receptionist at The Dermatology Specialist (2022-11 – 2024-01)

• Greeted patients and streamlined check-in and check-out processes for efficient patient flow.
• Verified insurance eligibility to ensure accurate billing.
• Managed high volume phone lines, providing timely responses to patient inquiries about treatments and skincare products.
• Scheduled procedures, including skin exams, biopsies, and cosmetic treatments, ensuring optimal use of clinic resources.
• Confirmed next day appointments to optimize scheduling.
• Responded to patient voicemails to address inquiries and concerns.

High School Diploma – Urban Action Academy (2016-06)