Midrange Doomwave

Results-driven and versatile professional with a strong background in customer relations, technical troubleshooting, and skilled trades. Proven ability to learn complex systems rapidly, solve problems under pressure, and deliver exceptional service. A dedicated collaborator who ensures projects are completed efficiently and with a high standard of quality.

Customer Retention Specialist at Rise Broadband (2023-09 – Present)

• Engaged directly with customers to identify underlying issues, de-escalate complex frustrations, and deliver tailored solutions under pressure.
• Managed high volumes of sensitive customer account data, utilizing proprietary software platforms with maximum accuracy.
• Applied active listening and strong empathy to turn negative situations into positive brand experiences.
• Maintained efficient performance metrics involving rapid data entry, service math, and multi-line communication systems.

Construction Surveyor at Flat Irons Survey Inc. (2023-04 – 2023-08)

• Executed precise field measurements and data collection to support project timelines.
• Maintained focus and accuracy in high-traffic environments while collaborating heavily with on-site teams.

Head Mason / Operational Lead at Fire Within (2020-08 – 2022-06)

• Led the physical fabrication and assembly of commercial wood-fired trailer units using concrete, brick, and tile layout.
• Performed facility maintenance, mechanical troubleshooting, and safety inspections on equipment, trucks, and machinery.
• Safely operated heavy machinery and forklifts for two years to handle logistics, product loading, and inventory placement.

Snow Removal Specialist at Seasonal Contractor (2015-11 – 2018-02)

• Managed early morning, time-sensitive operational shifts to clear pathways and public commercial zones.
• Ensured strict facility safety and slip/fall hazard mitigation under demanding winter conditions.

Crew Member at Burger King (2016-07 – 2016-11)

• Welcomed guests, provided friendly concession and food recommendations, and processed cash and card payments accurately.
• Operated point-of-sale (POS) systems and drive-thru communication equipment in a fast-paced, high-volume retail environment.
• Maintained pristine lobby, counter, and kitchen cleanliness in strict compliance with health and safety regulations.

– Rocky Mountain High School