Customer Retention Specialist at Rise Broadband (2023-09 – Present)
- Engaged directly with customers to identify underlying issues, de-escalate complex frustrations, and deliver tailored solutions under pressure.
- Managed high volumes of sensitive customer account data, utilizing proprietary software platforms with maximum accuracy.
- Applied active listening and strong empathy to turn negative situations into positive brand experiences.
- Maintained efficient performance metrics involving rapid data entry, service math, and multi-line communication systems.
Construction Surveyor at Flat Irons Survey Inc. (2023-04 – 2023-08)
- Executed precise field measurements and data collection to support project timelines.
- Maintained focus and accuracy in high-traffic environments while collaborating heavily with on-site teams.
Head Mason / Operational Lead at Fire Within (2020-08 – 2022-06)
- Led the physical fabrication and assembly of commercial wood-fired trailer units using concrete, brick, and tile layout.
- Performed facility maintenance, mechanical troubleshooting, and safety inspections on equipment, trucks, and machinery.
- Safely operated heavy machinery and forklifts for two years to handle logistics, product loading, and inventory placement.
Snow Removal Specialist at Seasonal Contractor (2015-11 – 2018-02)
- Managed early morning, time-sensitive operational shifts to clear pathways and public commercial zones.
- Ensured strict facility safety and slip/fall hazard mitigation under demanding winter conditions.
Crew Member at Burger King (2016-07 – 2016-11)
- Welcomed guests, provided friendly concession and food recommendations, and processed cash and card payments accurately.
- Operated point-of-sale (POS) systems and drive-thru communication equipment in a fast-paced, high-volume retail environment.
- Maintained pristine lobby, counter, and kitchen cleanliness in strict compliance with health and safety regulations.
