Miguel Clouatre

Multiple years of help desk with hands-on experience in patching vulnerabilities and providing network troubleshooting, augmented by CompTIA Security+ and Network+ certifications. Developed a Python tool leveraging OpenAI's API to enhance search capabilities within ticketing systems. Demonstrates strong analytical skills, attention to detail, and effective customer communication, aligning technical proficiency with a commitment to risk mitigation.

Passionate about learning, and excited to move into networking and cybersecurity.

Help Desk Administrator - Ascension Parish Sheriff Office

(2026-02 - 2026-04)

• Assisted in daily operations of the help desk for the Ascension Parish Sheriff's Office, providing technical support to deputies, administrative staff, and corrections personnel.
• Organized and maintained Organizational Units (OUs) within Active Directory to improve user and device management efficiency.
• Supported identity synchronization and directory services through Microsoft Entra Connect, ensuring consistent account provisioning and access control across environments.
• Managed and maintained Layer 3 network switches across the jail facility and District 2 headquarters, including basic configuration, VLAN management, and troubleshooting connectivity issues.
• Virtual machine management through vSphere.
• Coordinated integrations with key vendors into critical operations.

Service Desk - CMA Technology Solutions - Baton Rouge, Louisiana

(2024-12 - 2026-02)

• Managed security tickets via ConnectWise, addressing incident response inquiries and providing timely customer support.
• Utilized Active Directory and Azure for user management and system monitoring.
• Operated within Microsoft Admin Center, Exchange Admin Center, and MS Identity to maintain compliance and support security monitoring efforts.
• Patched security vulnerabilities in Windows OS and resolved software issues, strengthening defenses against potential cyber threats. Achieved CompTIA Security+ certification within 3 months, demonstrating a strong commitment to security incident response and risk mitigation.
• Developed a Python-based tool integrating OpenAI's API to query a vector database and parse ConnectWise configurations for quick access in the ticketing system.
• Partnered with third party vendors to maximize efficiency.
• Managed stakeholder expectations and maintained network access/performance.

IT Intern - Louisiana State Employee Retirement System (LASERS) - Baton Rouge, Louisiana

(2021-06 - 2024-07)

• Supported Quality Assurance for the LASERS customer interface by testing for bugs and ensuring alignment between visible data and backend systems.
• Updated and maintained the employee intranet using Visual Studio, merging development branch updates to enhance system stability.
• Formulated SQL queries during testing of the customer interface, managing account creation and verifying data integrity from the MySQL database.
• Leveraged PowerBI to validate data from Payroll, contributing to accurate risk analysis and process improvements.

Bachelor of Science - Information Sciences and Analytics - Louisiana State University (LSU) Baton Rouge, LA