Miguel Esteves

Agile Product Owner | PepsiCo.

Set and maintained a product vision to align the company's holistic cost management goals and objectives of saving over $2M in manufacturing labor with our product strategy.
Defined a roadmap to share goals and milestones with our stakeholders and members of the product team.
Performed user research to focus on outcomes, identify pain-points, and understand the user’s needs.
Translated needs and requirements into features and functional user stories using agile methodologies towards a labor optimization, planning & reporting solution.
Collaborated with cross-functional teams to bring our product to market, utilizing a human-centric design approach that ensure products met the needs of the target users.
Prioritized backlog items based on its business value and size of its effort.
Worked closely with QA to ensure acceptance testing efforts were completed.
Partnered with business to drive adoption of the solution in the Latin America and Global sectors.
Helped educate business users through our onboarding process and collected feedback from usability testing efforts to further optimize user experience.

Collaborated with a team of six to support the development of an existing customer-facing web application for the finance solutions engineering department.
Led the implementation of the end-to-end electronic invoicing solution for Costa Rica and Guatemala, generating over $1M annual revenue and a more user experience friendly platform.
Helped refine features and user stories during refinement sessions to ensure direction given in user stories and acceptance criteria fully supported the product requirements.
Mobilized key players to identify requirements and recommend solutions based on government compliance, user needs, and dev/sec/ops principles across the Latin American and Caribbean regions for the implementation of an electronic invoicing solution.
Worked together with QA to minimize the rate of bugs opened on a quarterly basis by more than 30% by managing the internal IT ticketing system.
Boosted testing efficiency by over 75% by mapping out key data points and developing an automated solution using Visual Basic to generate test data, allowing for continuous integration and deployment of value-added features.
Provided strategies and structure for the transition from the legacy application to more modern and modular technologies on the front-end, utilizing Angular and React frameworks and developing with Javascript and Typescript languages.

Business Analyst | FedEx Express

Integrated strategies based on sales forecasts to accommodate capacity required for the successful movement of international shipments, resulting in a 400% increase in a 5-year span.
Recognized for a regional leadership award in 2019 for the outstanding work in leading the team during record high peak seasons, successfully clearing over 400k cut flowers and cuttings.
Tested internal import clearance applications to ensure the movement of over 750k international shipments importing to Miami.
Improved reporting by automating several steps when analyzing key performance indicators within the logistics department.
Identified gaps and gathered requirements for any new importing commodity.

Logistics Operations Specialist | FedEx Express

Led teams of up to 15 during peak seasons to ensure the successful movement of over 200 thousand shipments.
Provided operational oversight to ensure efficient outcomes for our partner carriers, handling agencies, shippers, and consignees.
Managed aspects of expediting difficult shipping situations (new product introductions, customs clearance, cold-chain maintenance, etc.) to ensure timely delivery.
Directly involved with the testing and implementation of new commodities, logistics software, and transportation routes.
Daily interaction with brokers, engineers and management addressing operational matters, procedural changes, and concerns.