Technical Support Specialist
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Recent Graduate with a Master’s Degree in Cybersecurity. Earned proficiency in cybersecurity framework principles and dedicated to safeguarding digital assets. Currently an IT Specialist with a robust background in troubleshooting complex technical issues. Seeking opportunities to contribute learned skills to a dynamic organization in the field of Cybersecurity. Open to relocation in the US and Internationally.
Recognized for providing high-level technical support to users by identifying, investigating, and resolving problems. Handle staff-generated tickets and troubleshoot issues to maintain productivity.
● Developed comprehensive cybersecurity policies outlining guidelines, procedures, and best practices to safeguard organizational assets and mitigate risks.
● Maximize computer capabilities by studying applications relevant to users' work. Make recommendations based on research to improve workflow efficiency. Provide training on new software through in-person sessions or various online communication methods.
● Monitor and diagnose network and database systems. Identify potential issues and take steps to ensure network servers are stable and have clean backups.
● Tasked with identifying Mobile Device Management software for the company. Selected and implemented system.
University of Rhode Island, Kingston, RI Graduation: 12/2023
Professional Science Master’s, Cyber Security
GPA: 3.8/4.0
● Relevant Coursework: Digital Forensics, Information Assurance, Network & System Security,
Incident Response, Penetration Testing, Cyber Threat Intelligence.
● National Cyber Security Virtual Fair, 2022
