Shipping Manager / Sales Support at Limpsfield Engineering LTD (2024-03 – Present)
Managing logistics operations, shipping coordination, freight forwarding relations, documentation compliance, budget monitoring, problem solving and customer service.
- Monitoring the progress of the projects and ensured projects are delivered on time, coordinating and managing the entire process of product shipment.
- Management of logistics – shipping quotes from freight forwarders and booked forwarders for organizing collections and deliveries for road/sea/air freight, both national and international.
- Developing and implementing shipping strategies and procedures.
- Working closely with Chamber of Commerce for issuing Trade Certificates; maintaining communication with HMRC for trade documentation for Import and Export VAT purposes.
- Evaluating and selecting transportation carriers.
- Negotiating rates and contracts with freight forwarders
- Managing and processing essential shipping documents, such as AWB and bills of lading.
- Ensuring compliance with relevant transportation regulations, international trade requirements, and company policies.
- Evaluating the performance of carriers
- Generating reports for Management Review Meeting on shipping activities, budget savings and issues.
- Resolving issues related to shipped orders, delays, damages, or discrepancies.
- Serving as a liaison between management, carriers, and shipping customers to address concerns.
- Managing customer accounts and records, processing orders, handling customer inquiries and providing advice on a range of products and services to meet customer needs.
- Managing the correspondence between the sales team and clients for projects
- Providing timely information and resolving issues related to products, quotes, prices, purchase orders and creating better experience for customers and prospects
- Internal Auditor – part of the internal auditing team for auditing purposes for processes and procedures ISO 9001:2015
Project Management Administrator at Incentive Facilities / OCS Group (2023-03 – 2024-02)
Assisting with end-of-project commissions, managing internal trackers, organizing documentation for contractors, and coordinating with Building Control inspectors.
- Working closely with the Project Manager and assisting with end-of-project commissions for compliance purposes, collating all mandatory project information and record internally and communicating with the end users and contractors.
- Management of all internal trackers (i.e., ongoing projects, utilities, contractors, keys, etc) and communication of these to all internal and external stakeholders; dealing closely with Building Control inspectors for health, safety and compliance purposes in terms of commissioning the units.
- Supporting the Project Department in organising and conducting pre-start meetings and collating all documentation for contractors: RAMS, FRA, insurances, testing certificates.
- Assisting with tenant and contractor queries during both the planning phase and when on site.
Business Support Administrator at Brigade Electronics LTD (2022-08 – 2023-03)
Managing inbound shipments, preparing import documentation, monitoring freight and recording shipment progression.
- Monitored and management of inbound shipments to all subsidiary locations and preparing Import documentation
- Monitored all inbound freight using relevant forwarder systems to identify any potential delays to expected receipt date into Brigade warehouses and liaise with outbound team to minimise impact on customer requested shipment dates.
- Recorded status and progression of inbound shipments both on ERP system and Excel based shipment logs.
Project Administrator / Sales Assistant at Limpsfield Engineering LTD (2017-06 – 2022-08)
Managing customer enquiries, processing project documentation, coordinating with project managers, maintaining client communication, and providing after-sales service.
- Liaised with enquiries from customers for ongoing projects, shipments, warranties.
- Processed PORF's, Order Acknowledgments, Delivery Notes, Invoices, Credit Notes for projects.
- Worked closely with Project Managers and Project Coordinators; scheduled, reported, and analysed progress of projects and all relevant documents are available as per the build schedule.
- Maintained regular communication with clients to informed them of progress on the project, i.e. stakeholder management.
- Maintained databases for clients and followed with satisfaction/ feedback questionnaires.
- After-sales service - assisted with warranty claims/repairs from customers to meet customer satisfaction and customer retention.
- Management of incoming correspondence and emails; weekly and monthly reports and presentations, coordinate meetings and appointments.
Sales and Retail Administrator at F&M 4U LTD (2013-08 – 2017-03)
Providing administration and sales assistance for retail shops, managing stock levels, handling payments and customer inquiries.
- Administration and sale assistance for retail shops - Bluewater Shopping Centre Kent and Westfield Shopping Centre London Stratford.
- Covered sales floor in the shops and responded to customer complaints and comments.
- Management of stock levels and making decisions for purchases.
- Dealt with payments on bank line for contractors, subcontractors, employees, suppliers, government's institutions i.e. HMRC.
- Support Sales department with various tasks including logistics.
- Liaised with clients and ensured effective working relationships, dealing with all levels of staff.
Import and Export Clerk at Metalux Steel LTD (2011-04 – 2013-08)
Managing international shipping documentation, booking vessels, and coordinating with shipping companies and banking institutions.
- Worked closely with shipping companies to meet deadlines; worked closely with banking institutions, assisted in resolving any discrepancy of documents for international trade.
- Booked vessels and prepared shipping documentation under Letter of Credit, CAD basis.
- Provided sailing schedules to customers and dispatch shipping documents to all relevant parties.
- Arranged shipments in accordance with customer's instructions.
Office Administrator / Sales Support for the Board of Directors at Groupe Société Générale Bank Headquarters (2009-06 – 2011-03)
Providing full PA support to the Board of Directors, managing calendars, handling correspondence, and supporting reception activities.
- Provided full PA support to the Board of Directors.
- Organized calendars and reminders of upcoming meetings and events, inbox management correspondence for Board of Directors, managed diaries.
- Covered reception or other support staff; meet and greed clients and visitors all the time.
- Maintained the database for employees' personal details, maintained records for staff office spaces, phones, parking spaces and office keys.
