Server Assistant at Acqua Alta Ristorante (2025-11 – 2026-03)
- Supported front-of-house operations in a fast-paced upscale Italian restaurant while maintaining fine dining service standards.
- Assisted with food and beverage delivery, table maintenance, and guest requests to ensure seamless service.
- Helped maximize table turnover and seating efficiency by anticipating guest needs and preparing dining areas quickly and accurately.
Server • Team Lead • Trainer at Metro Diner (2016-06 – 2025-11)
- Trained and mentored 100+ new front-of-house employees on service standards, POS systems, menu knowledge, and guest engagement.
- Served as the designated Team Lead, providing daily guidance and operational support for teams of 3–6 employees each shift.
- Managed 5–6 table sections while delivering attentive, personalized service in a high-volume restaurant environment.
- Regularly served approximately 150 guests during busy shifts while maintaining speed, accuracy, and exceptional customer service.
- Consistently ranked among the restaurant's top overall sales performers by successfully upselling specials, beverages, desserts, and premium add-ons.
- Recognized as Employee of the Month for outstanding leadership, guest satisfaction, teamwork, and sales performance.
- Served as the primary resource for POS troubleshooting, guest accommodations, and daily operational questions, earning the trust of both management and teammates.
- Successfully resolved guest concerns with professionalism, turning challenging situations into positive dining experiences that encouraged repeat business.
Server at The Burger Grill (2019-01 – 2020-01)
- Delivered friendly, efficient service in a high-volume casual dining environment.
- Managed multiple tables while coordinating with kitchen staff to ensure timely, accurate food delivery.
- Supported hosting, food running, and bussing responsibilities during peak business periods to keep operations running efficiently.
Cocktail Server at The Canopy at The Birchwood (2018-01 – 2019-01)
- Delivered upscale cocktail service in a high-volume rooftop lounge known for exceptional guest experiences.
- Increased beverage sales through knowledgeable recommendations of premium spirits, wines, and signature cocktails.
- Collaborated closely with bartenders and security to maintain efficient service and a safe, welcoming atmosphere during high-volume events.
Carpenter / Restoration Technician at Professional Restoration Services of Tampa Bay (2018-10 – 2020-12)
- Worked directly with homeowners in occupied residences, building trust through professional communication, reliability, and exceptional customer service.
- Coordinated with technicians and project managers to complete multiple restoration projects on schedule while adapting to changing priorities and deadlines.
- Demonstrated strong problem-solving skills by assessing on-site challenges and implementing effective solutions without compromising quality or safety.
- Maintained meticulous attention to detail while working in high-value residential environments where professionalism and respect for clients' property were essential.
- Thrived in physically demanding conditions that required stamina, teamwork, time management, and the ability to remain productive under pressure.
- Consistently represented the company with professionalism, earning client confidence through dependable work and clear communication.
