Mikaela Luis Gutierrez

Finance professional along with customer service experience with knowledge in business analysis, operational management and customer service. Proven ability to optimize inventory, resolve financial transactions, lead teams for business growth. Experienced in SAP, Endur, and Excel.

Financial Analyst - Business Interface Controller at Shell Shared Services Asia (2024-01 – 2024-12)

• Resolved end to end business transaction errors for a specific North American Region (East of Rockies) in Global SAP and Endur.
• Resolved 150-200 monthly transaction errors, ensuring seamless financial operations for the North American region.

Patient Access Rep transitioned to Patient Technician at Vail Health Behavioral Health (2025-04 – Present)

• Assists with patient care including obtaining and recording vital signs, maintaining patient documentation, and completing administrative duties.
• Establishes and maintains effective working relationships with healthcare providers, patients, and staff.
• BLS certified, HIPAA certified

Part-time Warehouse Associate at Amazon (2025-09 – 2025-12)

• Receiving and processing inventory, picking and filling customer orders, packing and shipping packages, and operating technology such as scanners and handheld devices to track items

Bachelor of Science in Financial Management – De La Salle University - Manila Campus (2018-09 – 2022-12)