Patient Services Coordinator MHP - Envision Unlimited - Chicago, IL
(2023-01)
Hybrid remote
- Accept inbound calls in a timely manner and direct callers based on specific needs.
- Complete intake assessments and add to appropriate files in the EHR system based on which services they are interested in.
- Provides immediate resources for current and potential clients experiencing crisis (shelter, counseling, employment, etc).
- Attend team meetings weekly.
- Perform other relevant duties as assigned.
Intake Specialist MHP - Trinity Services, Inc. - Homewood, IL
(2022-01 - 2023-01)
- Answers inbound calls professionally and in a timely manner with intent to assess potential or current clients needs and direct if need be.
- Utilizes referral templates to complete client intakes or referrals within a timely manner.
- Communicates with counselors or referral sources (LCPC, therapist or managers).
- Complete intakes/ referrals store them in its appropriate files/systems.
- Complete specific intake/ referrals with proper templates based on Medicaid, Private Insurance or Self Pay.
- Contact clients via call or email, based on their preferred contact, regarding insurance approval to start the process of adding a client to waitlist/ or getting assigned to appropriate clinician.
- Communicates effectively with the verification team to ensure all information is provided to receive payments.
- Check the clinicians schedules regularly for availability to schedule new clients from the waiting list.
- Contact clinicians and instruct them to update their schedules in the system to ensure intake process flows and doesn't get backed up.
- Utilize Microsoft Excel and other EHR systems to assign, provide and schedule clients.
- Attend team meetings weekly.
- Perform other relevant duties as assigned.
Life Skill Trainer - Neurorestorative - Homewood, IL
(2018-09 - 2021-12)
- Daily interaction with several clients per day.
- Build rapport with clients based on their specific needs.
- Communicate with other professionals and PTs precise details about clients daily activities and progress reports.
- Utilize systems for data entry and record keeping.
- Inform clients of their schedules and assigned activities per week (if not daily).
- Attend team meetings.
- Perform other relevant duties as assigned.
