Mikayla Jones

Food service professional with 8+ years of experience in cash handling, register operations, and daily cash reconciliation across high-volume restaurant, airport, and retail environments. ServSafe certified with consistent performance in food safety compliance, portion control, and team leadership. Ready to bring dependable service and operational efficiency to a patient-centered healthcare dining setting.

Sushi Chef & Manager - Zukku Sushi - Lakeland, FL

(2024-03)

• Oversee daily kitchen and front-of-house operations in a high-volume restaurant environment
• Operate cash registers, process transactions, and complete end-of-day cash reconciliation and reporting
• Maintain food safety and sanitation standards in full compliance with local health regulations
• Monitor food quality, ingredient storage, and portion control to ensure consistency and reduce waste
• Train and coordinate team members across shifts, promoting clear communication and efficient workflow
• Serve a culturally diverse clientele, addressing questions and resolving concerns promptly

Barista - Starbucks (Tampa International Airport) - Tampa, FL

(2022-06 - 2023-06)

• Deliver fast, friendly service as the first point of contact in a high-traffic airport location
• Prepare hot, cold, and blended beverages to recipe standards and customer specifications
• Maintain clean, sanitized workstations and seating areas throughout each shift

Shift Leader - Pizza Hut - Jacksonville, FL

(2019-06 - 2021-05)

• Promoted after completing ServSafe certification and NPC Inc. management training
• Managed cash handling, credit card transactions, and daily cash report generation
• Supervised kitchen and delivery staff, ensuring quality and timely service during peak hours
• Resolved customer complaints and processed refunds while maintaining a positive guest experience

Customer Service Representative - Pizza Hut - Lakeland, FL

(2015-02 - 2019-05)

• Handled high-volume phone and in-person orders with consistent accuracy in data entry and fulfillment
• Processed cash transactions and verified order correctness prior to guest distribution

Passenger Service Agent - Global Aviation Services - Tampa, FL

(2021-05 - 2022-08)

Clear communication with a diverse traveler population, regulatory compliance, and accurate administrative processing

Sushi Cook - ATŌ - Lakeland, FL

(2023-09)

Food preparation, ingredient storage, workstation setup

Expo/Food Runner - Fresh Kitchen - Lakeland, FL

(2023-03 - 2023-07)

Guest-facing service, accurate order assembly, and health and safety compliance

High School Diploma - Tenoroc High School (2018)

Polk State College