Mikayla Vigil
Pet Pathways Lead
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About
Compassionate customer service professional and team leader with strong conflict resolution and active listening skills. Experienced training staff and cultivate positive team environments. Recognized for building strong relationships with both customers and employees through a collaborative and approachable leadership style. Dedicated to ongoing learning and professional growth.
Experience
Pet Pathways Lead - Animal Humane New Mexico - Albuquerque, New Mexico
(2025-08)
- Guided adopters by matching animals to household dynamics, lifestyles, and existing pets for successful placements.
- Served as acting manager, overseeing opening/closing, cash handling, and daily inventory while supporting staff.
- Maintained facility cleanliness, handled sensitive situations to protect brand image, and manage special projects.
Account Associate - T-Mobile Call Center - Albuquerque, New Mexico
(2025-03 - 2025-05)
- Delivered prompt, professional service and support to T-Mobile customers.
- Resolved complex issues by coordinating with various departments.
- Managed escalated callers with empathy and clarity.
- Participated in ongoing training to enhance communication and product knowledge.
Customer Service Advisor (CSA) & Crew Leader - Mister Car Wash - Albuquerque, New Mexico
(2022-04 - 2025-03)
- Provided excellent service while handling customer concerns with professionalism.
- Assisted in training and mentoring new hires.
- Managed hostile customer complaints with active listening and solution-based responses.
- Built lasting relationships with customers through personalized assistance.
Education
Associate Degree - Communications - Central New Mexico Community College (CNM) (2022-08 - 2025-05)
Coursework - Music Education - University of New Mexico (UNM) (2021-08 - 2022-05)
Diploma - Albuquerque High School (AHS) (2017-08 - 2021-05)
