Mike Modglin

Banking management professional with experience that includes managing multi-branch profitability and goal achievement, leveraging understanding of industry and institutional services to maximize transactions. Expertise includes leading due diligence processes for new cash flow transactions, analyzing financial models, reviewing legal documentation, and organizing/managing closing process on new transactions. Selected for induction into Summit Club for consistently exceeding branch goals and quota, as well as winning several product incentive growth campaigns.

Consensus building team leader that engages, mentors, and motivates teams to buy into shared success.

Business Banking Center Assistant Manager - PNC Bank - Grove City

(2025-10 - 2026-04)

Accountable for branch performance with a focus on driving revenue growth, customer loyalty, and financial wellness through consultative sales and service. Expanded consumer and business relationships by executing a branded sales process, increasing share of wallet, and partnering across the organization and community. Help manage a high-performing team through hiring, onboarding, coaching, performance management, and ongoing talent development while fostering an inclusive workplace.

Delivered seamless omni-channel client experience by resolving issues, coaching technology-enabled interactions, and connecting customers to the right financial solutions. Responsible for acquiring and retaining talent through training, coaching and development of employees on sales, service and core values. Responsible for business risk while ensuring compliance with regulatory requirements, policies, and sound sales practices.

Demonstrated strong customer focus, effective risk management, informed decision-making and values-based leadership through transparent and lead by example managing.

Client Relationship Analyst - BMW Group Financial Services - Hilliard, OH

(2020-04)

Responsible for handling all inbound customer service calls, early-stage collection and initial early-stage lease end calls while providing premium customer service that is both accurate and efficient, leading to high levels of customer satisfaction through active engagement, issues resolution and promotion services and products that enhance the customer's financing experience. Actively promote the use of products and services that will help reduce cost or generate revenue i.e., invoice, Easy Pay, web site utilization, tax accountable with states that require vehicles that are counted as property. Increase customer retention and support BMW Group sales when handling end lease calls that fall within 120 to 90 days of maturity by promoting active dealer engagement, inspections, and mileage adjustments, as well as adhering to changes with privacy, authority matrix, policies and procedures.

Required to observe regulatory changes regarding the Fair Credit Reporting Act and general compliance regulations.

Landscape Field Manager - Summit Property Management - Columbus, OH

(2017-05 - 2020-03)

• Manage teams to ensure timely landscaping and lawn maintenance for commercial properties
• Coordinate snow removal and related snow maintenance for commercial property
• Managed payroll and structured contracts with clients

Financial Consultant – Trade Specialist - Morgan Stanley - Columbus, OH

(2015-09 - 2017-04)

• Provided portfolio management advice to employee segments for clients employed with Fortune 500 entities, such as Amazon, Google, IBM, and Microsoft
• Communicated asset return for investment options
• Transmitted new bond and stock/options information to clients
• Researched and communicated tax data on trades for clients
• Formed and ensured positive customer interactions and relationships

Financial Services Analyst - Nationwide - Columbus, OH

(2012-05 - 2015-06)

• Accountable for NTIG segment, which administered employee and client materials, with emphasis on accuracy and corrective action
• Coordinated and designed funded investment plans with direction provided by plan participants and trustees
• Oversaw and managed plan coordination and communication with focus on products and processes
• Audited state public sector entities nationwide to review portfolios for errors
• Moved mutual fund investments upon receipt of information regarding various factors from US stock exchange
• Maintained 99.9% accuracy rate in corrective action plan adherence
• Received consistently positive client feedback regarding responsiveness and customer service quality
• Recognized by leadership for versatility in adapting to internal customer requests and procedures

Account Sales Executive - Fedco - Columbus, OH

(2009-02 - 2012-04)

• Created and executed sales plans to promote products and services to small and medium-sized commercial businesses
• Managed diverse account base, providing growth and offerings to further promote flooring and service-based business
• Added 50 new clients to client base in first 15 months
• Maintained and grew existing business by 43% over 2-year period
• Acknowledged for consistently exceeding plan while managing multi-faceted portfolio

Vice President/Branch Manager II - Huntington National Bank - Columbus, OH

(2002-05 - 2008-12)

Managed services, productivity, and personnel of several branches, implementing aggressive sales plans. Forged new and maintained current business relationships to drive loan business and expand branch service offerings. Managed and provided career path guidance and mentoring for 22 employees. Identified cost saving opportunities in areas of staffing and customer offerings. Managed staffing levels to ensure optimal operational/customer service efficiency and customer retention.

• Received several promotions during tenure, serving as branch manager 1 for 3 different locations
• Won numerous awards for successfully increasing each branch's customer base, meeting sales quotas, and achieving year-over-year revenue gains
• Grew income statement year-over-year by 6%, resulting in over $5 million in revenue, while simultaneously growing balance sheet
• Dramatically improved use of customer wait time by providing inviting environment designed to facilitate increase in customer reviews of bank programs; drove inquiries and increased loan and investment volume
• Hand-selected to lead integration of Sky Bank personnel into Huntington business model following Sky Bank's 2007 acquisition
• Train acquired branches to work within Huntington procedural framework
• Created positive employee environment, providing career path clarity during time of industry crisis preceding financial crisis of 2008
• Selected to direct sales and relationship development activities for high performing division branch; consistently exceeded high growth expectations
• Reconfigured sales plans to enable financial branches to meet and exceed goals
• Achieved year-over-year growth, surpassing several region records

Relationship Banker - Chase Financial - Columbus, OH

(1996-11 - 2002-05)

• Managed customer relationships within targeted segments and established referral network for development of relationships with non-customer segments
• Built new customer base for branch and created environment that reinforced customer loyalty

Management & Leadership - Finance (Minor) - Franklin University (1991 - 1993)

Mortgage Origination Certification - Hondros College of Business