Mike Olsen

Hard-working security professional with 9 years of experience seeking a position as a Police Records Clerk where I can effectively utilize my emergency communication skills and training in a community-facing position.

Front End Cashier - Walmart-Oswego - Oswego, IL

(2025-10)

• Accept and process payment for goods in the form of cash, check, credit card
• Bag customers Groceries and assist them with anything they need help finding

Front End Cashier - Jewel-Osco - Naperville, IL

(2017-11 - 2025-07)

• Accept and process payment for goods in the form of cash, check, credit card, and Apple Pay
• Mediate customer concerns and complaints
• Bag groceries pursuant to best practices to avoid damage while maintaining efficiency

Communications Officer - PSC Security - Aurora, IL

(2010-10)

• Receive and respond to emergency and non-emergency calls from the public, dispatcher centers, and officers via phone and radio
• Report writing and general daily log keeping utilizing Word, Power Point and Excel documents
• Offer professional customer service to patrons in need of in-person assistance
• Monitoring of alarm and camera surveillance with the use of stationary and PTZ cameras

Internship - Aurora Police Department - Aurora, IL

(2008-06 - 2008-08)

• Hands-on training and experience in the dispatch center
• Assisted the Records Department with general clerical duties
• Directly observed and interacted with all departments within the police department

Bachelor of Science - Criminal Justice - Lincoln College (2009-05)

Associates of Arts - Lincoln College (2007-08)