Mike Pereira

Tier 1 Technical Support Specialist with 7+ years providing Level 1 IT/AV end-user support in office and field environments. Experienced in Windows OS, hardware/software/firmware troubleshooting, Microsoft 365, ticketing systems, and escalation workflows. Strong customer communication and proven fast issue resolution in fast-paced corporate and event settings.

AV/IT Field Technician / Crew Manager (Part – Time on call) - After-Dark Audio Visual - Los Angeles, CA

(2019-01 - 2026-01)

• Managed 8–15 field staff for corporate conferences and IT/AV deployments; full-cycle setup, troubleshooting, and teardown.
• Delivered on-site Tier 1 technical support, independently resolving issues and reducing troubleshooting time by 25%.
• Maintained inventory/asset tracking for $100K+ equipment; coordinated schedules and optimized crew efficiency.

Technical Supervisor (Contract) - AMCI Global - Los Angeles, CA

(2018-01 - 2019-12)

• Led 8–15 technicians supporting large-scale automotive corporate events and training programs, including 5-week Range Rover program in Las Vegas.
• Provided Tier 1 IT/AV Help Desk support with zero-downtime escalation for office and production teams.
• Managed production for major unveilings and SEMA presentations; oversaw staffing, timelines, safety, and client communication.

Field Service Technician - PCM Technologies - El Segundo, CA

(2016-01 - 2018-12)

• Provided Level 1 on-site IT/AV support for office and retail environments, achieving 90% first-visit resolution.
• Installed, troubleshot, and maintained hardware, software, teleconferencing, and low-voltage systems.
• Documented service tickets and maintained accurate operational records.

Audio Technician - Video Tech Services - Los Angeles, CA

(2014-01 - 2016-12)

• Supported AV systems for corporate conferences: audio setup, troubleshooting, and maintenance.
• Assisted in installation and teardown, improving setup efficiency by 15%.
• Gained foundational experience in low-voltage and digital audio systems.

Associate degree - Commercial Art - Colorado Institute of Art