Mikey Jackson

I am a friendly and result-oriented Customer Service Specialist with more than 20 years of experience in high-volume, multi-channel support environments. Ambitious and customer-oriented career professional with excellent communication and analytical skills, in a quick turnaround retail/hospitality environment. I am proficient in active listening and product knowledge creation.

I can determine customers' needs promptly and deliver efficient solutions. Successfully handled daily transactions and client inquiries.

Dedicated and empathetic Customer Service Representative with 20 years of e-commerce support and troubleshooting experience. Proven skills in conflict de-escalation, active listening, and technical troubleshooting over the phone, email, and live chat.

I do have a high school diploma. I am attending Southern New Hampshire University online for my bachelor's degree in human resource management, and I plan to graduate in the fall of 2030