Mikhail Mckenzie

To bring your organization enthusiasm, dedication, responsibility, and good work ethic, and to obtain skills to help further my knowledge and skills set, combined with a desire to utilize my skills obtained through experience in the following areas. Authorized to work in the US for any employer

Customer Service Representative at Fred Meyer (2024-09 – 2026-08)

• Open and close desk
• Provide lottery service (except Alaska) and fish and game licenses
• Send/receive faxes Administer lost and found Run vendor reports
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

Front End Cashier at Fred Meyer (2023-09 – 2026-08)

• Deliver and encourage other associates to deliver excellent customer service.
• Perform cashier functions, including open/close register, ring sales, complete tender transactions, bag merchandise, make money drops and knowledge of produce codes.
• Complete file maintenance log for price discrepancies.
• Maintain cleanliness of checkstand area to housekeeping standards
• Answer telephones.

Samsung Experience Consultant at 2020 Companies (2022-12 – 2023-07)

• Demonstrate, sell and promote Samsung products to customers in Best Buy.
• Ensure that consumers have the latest and most relevant product information available when making a purchase decision.
• Excel at building relationships with Best Buy associates and leadership within the retail store through daily trainings, collaboration and goal sharing.
• Sell Samsung mobile products and services in a Best Buy retail store
• Maintain professional interaction with both customers and Best Buy employees
• Meet or exceed personal sales goals on a monthly basis
• Engage with customers by courteously welcoming and offering assistance
• Direct customers by escorting them to Samsung displays; Educate yourself on the needs of the customer and suggests products to fit those needs
• Advise customers by providing information on Samsung products and both Samsung and Best Buy services
• Help customers make selections by building customer confidence in their purchases
• Accurately document and report sales
• Contribute to team effort by accomplishing related results as needed
• Responsible for accurately tracking and communicating all activity to Retail Operations
• Ensure Samsung branded devices are cleaned thoroughly, well-organized, displays/devices are functional and presentable at all times
• Complete display resets upon request and during launches of new exciting devices
• Responsible for submitting all paperwork completely and accurately.

Part Time Sales Associate at ALDI (2021-08 – 2022-03)

As a Store Associate, I'm responsible for merchandising and stocking product, cashiering, and cleaning to keep the store looking its best. I enhance the customer shopping experience by working collaboratively with My ALDI team and providing exceptional customer service.

• Processes customer purchases, performs general cleaning duties, stocks shelves and merchandise displays neatly.
• Provides exceptional customer service, assisting customers with their shopping experience.
• Collaborates with team members and communicate clearly to the store management team.
• Provides feedback to management on all products, inventory losses, scanning errors, and general issues.
• Participates in taking store inventory counts according to guidelines and monitoring inventory for accuracy.
• Adheres to cash policies and procedures to minimize losses.
• Complies with all established company policies and procedures while upholding the security and confidentiality of documents and data.
• Other duties as assigned.

Customer Service Representative/Technician at Batteries Plus Bulbs (2021-02 – 2021-08)

• Repair cell phones, tablets, light fixtures and other devices as needed
• Receive, pack and ship these devices
• Develop written procedures and technical videos for common device repair activities
• Maintain proper inventory
• Participate in formal training of store associates to include tearing down devices, taking photos, assisting with video training production.
• Provide live camera-based remote support (i.e., Skype) for in-store device repairs
• Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE)

Mobile Sales Consultant at Airtime Wireless (2019-12 – 2021-02)

As the Mobile sales consultant, I engage customers utilizing selling skills to build connected solutions while maintaining a balance of high velocity and high service. I sell a broad range of mobile products and services using a proven structured approach while at the same time developing in-depth knowledge of the latest mobile technology.

• Provide personalized service and exceptional expertise for customers.
• Handle all aspects of the sale including: customer contracts and warranties, customer payments, cash and credit card/check transactions.
• Develop, maintain and communicate strong, up-to-date knowledge of wireless products, accessories, pricing plans and service features.

Mobile Sales Consultant at Best Buy (2016-12 – 2019-10)

As the Mobile sales consultant, I engage customers utilizing selling skills to build connected solutions while maintaining a balance of high velocity and high service. I sell a broad range of mobile products and services using a proven structured approach while at the same time developing in-depth knowledge of the latest mobile technology.

• Provide personalized service and exceptional expertise for customers.
• Handle all aspects of the sale including: customer contracts and warranties, customer payments, cash and credit card/check transactions.
• Develop, maintain and communicate strong, up-to-date knowledge of wireless products, accessories, pricing plans and service features.

Customer Service Manager at Walmart (2015-03 – 2016-01)

The customer service manager spends a great deal of time ensuring proper operations in the front of the store. He provides change for cashiers, prepares cash registers and performs register audits. When customers have a concern regarding the price of an item or an advertisement, He addresses their concern according to Wal-Mart's policies.

He also may approve bank cards or checks, address any register shortage concerns and train employees. Additionally, He sets an example for other employees by practicing proper safety protocol, such as proper lifting techniques and removal of spills and debris from register areas.

Preschool Teacher at J.P. Hoyer Child Development Center (2013-01 – 2014-10)

Maintains control of and accounts for whereabouts and safety of children and youth. Assists in planned activities for program participants. Helps establish a program environment that promotes positive child and youth interactions with other children, youth and adults.

Helps prepare, arrange, and maintain indoor and outdoor activity areas and materials to accommodate daily schedule. Uses prepared curriculum/program materials and assists with developing a list of needed supplies and equipment. Interacts with children and youth using approved child guidance and youth development techniques.

Interacts professionally with staff members, parents, and the Command. Supervises children and youth during daily schedule of indoor and outdoor activities, on field trips, outings and special events. Promotes and models safety, fitness, health and nutrition practices.

Notifies supervisor on health, fire, and safety compliance concerns. Helps arrange for/serve appropriate snacks/meals where applicable. Observes participants for signs that may indicate illness, abuse or neglect and reports directed.

Notes special instructions provided by parents. Ensures children and youth depart with authorized person according to written parental instruction. Assists in maintaining program participation data and completing required daily reports.

Provides care/supervision, oversight, and accountability for program participants in compliance with DoD, Army and local policies, guidance, and standards. Completes designated training requirements and records and tracks completed training on own Individual Development Plan(IDP). Participates in program evaluation as required.

Assists in achieving and maintaining DoD/Army certification and national accreditation or Army equivalent. Performs other related duties as assigned.

Theaters' Crew Member at AMC (2012-01 – 2012-06)

• Provided excellent Customer Service worked the cash register.
• Cleaning duties (such as mopping, sweeping, vacuuming, dusting and sanitizing).
• Exercised proper money handling techniques.
• Helped in the training of new employees.

Retail Sales Associate at Toys R Us (2010-07 – 2011-01)

• Provided excellent Customer Service
• Worked the cash register, cleaning duties (such as mopping, sweeping, vacuuming, dusting and sanitizing)
• Exercised proper money handling techniques, and helped in the training of new employees.

Food Service Worker/Cashier at Target (2010-02 – 2010-06)

I cleaned and sanitized prep areas, prepared menu items, maintained a clean and inviting dining area, rung up transactions, properly handled money, and provided excellent customer service.

Design – Thomas Stone High School (2008 – 2010)