Mikolangelou Roura

Communications and operations professional with more than five years of management experience leading fast-paced service teams, developing employees, coordinating daily operations, and translating organizational priorities into clear action. Brings a dual academic foundation in communication and philosophy, practical experience in hiring, training, scheduling, documentation, conflict resolution, inventory control, and customer engagement, and a leadership style grounded in accountability, fairness, and team development.

Assistant Manager - Starbucks - Rio Rancho, New Mexico

(2024-05 - 2026-05)

• Directed daily store operations and shift execution, aligning staffing, workflow, service standards, inventory needs, and team priorities in a high-volume environment.
• Interviewed, onboarded, trained, and coached employees across experience levels; provided clear expectations, timely feedback, recognition, and development support.
• Coordinated schedules, attendance, shift coverage, and changing operational needs while maintaining continuity of service and appropriate staffing.
• Tracked customer feedback and operating indicators to identify improvement opportunities and communicate practical recommendations to store and district leadership.
• Used profit-and-loss and inventory information to support ordering decisions, limit waste, maintain product availability, and reinforce cost awareness.
• Resolved employee and customer concerns through calm communication, sound judgment, policy awareness, and collaborative problem-solving.
• Maintained operational records and communicated performance, staffing, and service updates clearly across leadership and frontline teams.

Restaurant Manager - Slice Parlor - Albuquerque, New Mexico

(2018-08 - 2024-04)

• Managed day-to-day restaurant operations, balancing staffing, customer experience, product quality, compliance, inventory, and financial priorities.
• Built and reinforced training practices that clarified performance expectations, strengthened service consistency, and supported employee growth.
• Led scheduling, coaching, performance conversations, and corrective feedback while promoting a respectful, accountable team culture.
• Supported recruiting, interviewing, onboarding, retention, and internal development for employees in a demanding service environment.
• Monitored labor, product usage, and operating costs to support profitability and minimize avoidable loss.
• Prepared and reviewed operational information to support decisions about staffing, purchasing, workflow, and service improvements.
• Handled customer concerns and workplace conflicts with professionalism, de-escalation, and consistent application of standards.
• Created advancement opportunities by identifying employee strengths, offering practical coaching, and preparing team members for increased responsibility.

Team Captain - University of New Mexico Ultimate Frisbee Team - Albuquerque, New Mexico

(2018-09 - 2020-05)

• Mentored teammates through academic, financial, personal, and athletic challenges while fostering accountability, inclusion, and shared purpose.
• Guided individuals with varied backgrounds and experience levels, strengthening communication, motivation, conflict resolution, and team cohesion.

Youth Sports Baseball Umpire - USSSA - New Mexico

(2014-09 - 2020-05)

• Officiated competitive youth baseball for players ages 7–15, applying rules consistently and making timely decisions under pressure.
• Communicated with players, coaches, and parents; de-escalated disputes while maintaining safety, fairness, professionalism, and control of play.

Bachelor of Arts - Communication & Philosophy - University of New Mexico (2024-12)

Associate of Arts - Communication & Liberal Arts - Central New Mexico Community College (2022-05)